Problem Manager - SC Cleared

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We currently have a live role available for a Problem Manager working with a defence client in the South West. It is an SC cleared position with hybrid work on an initial 6 month contract.

Key Outputs and Deliverables

*Maintain information about known errors and workarounds.

*Provide regular verbal and written briefings to the programme and stakeholders as required, including post-reviews of all problems in project and live.

*Provide good quality knowledge and information to expedite effective decision making relating to problem management.

*Host / chair meetings and Problem Management Working Group as required.

*Engage with relevant stakeholders, both internal and 3rd party, in the conduct of problem management duties as required.

*Ensure that all related artefacts are captured and can be used as evidence for audit and assurance.

*Working with the Knowledge and Configuration Managers to maintain a Single repository for all project and live services problem related activities for all stakeholders to refer to.

*Ensure that appropriate action is taken to anticipate, investigate and resolve problems on systems and services.

*Ensure that such problems are fully documented within the relevant reporting system(s).

*Coordinate the implementation of agreed remedies and preventative measures.

*Analyse and report on patterns and trends, at the Problem Management Review board and the Monthly Services Review board.

*Initiate and monitor actions to investigate and resolve problems in systems and services.

*Lead on the implementation of agreed remedies and preventative measures.

*Investigate problems in systems and services.

*Manage problems / incidents in an agile environment focussing upon the rapid development and deployment of continuous delivery.Qualifications, skills & experience (minimum):

*ITIL v3, with current working experience at Level 3.

*Project management - Agile preferable.

*Working knowledge and experience of Problem Management in an engineering environment.

*A holistic understanding of Service Management and SIAM.

*MoD / military experience desirable.

*Good communication skills, with ability to adopt to uncertainties and changing priorities.

*Be responsive, innovative and seek opportunities to effect creative change.

To be considered please send through an updated CV.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.