International Operator Support Team Lead

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At JT International we work with our global operator partners to deliver outstanding growth across our IoT, fraud prevention and messaging products. As a compact Tier 1 telco we have the infrastructure to support world-class services, and the scale to move rapidly for our customers.

As our International Operator Support Team Lead, you will be responsible for the management of all new and existing service launches relating to operator relationships, agreements and systems.

Here, we recognise that your input and ideas are invaluable, we listen to you and you're encouraged to be forward thinking. You'll collaborate across teams, using your expertise to inform colleagues and potentially influence the way things will look over the next 5 years.

We might be classed a ‘small' company to some in the Telecommunications world, but together we make a huge impact.

If you're someone with all the right connections within the SMS aggregator world, and are hungry for professional development, apply today and become a key part of our growth story!

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application. 

Key Responsibilities:

 Coordinating the SMS IW strategy between direct route and HUB

 Enabling the SS7 route and/or GRX/IPX to remain open directly

 Administration and coordination with Roaming Hubs, SMS/MMS Hubs, Data and Financial Clearing Houses, Signalling providers, GRX providers and A2P Messaging Aggregators

 Monitoring and adjusting of roaming processes to simplify the workflow

 Key representative from the Operations support team at ROSCO meetings

 Responsible for the co-ordination of planning, prioritising and managing the operator roll out service launch strategy for JT Group, ensuring business needs are met whilst keeping team members informed of progress and updates (in house or outsourced service opening)

 Responsible for accurate dashboard templates, provide weekly and monthly statistics that highlight overall roll-out plan progression, and resolve actions when SLA's and objectives are not being met

Skills Knowledge and Expertise

 Experience in an operator environment preferred

 Excellent relationship management and people management skills

 Solid understanding of GSMA standards

 Knowledge and awareness of the various current and upcoming telecommunication technologies

 Excellent understanding of the end to end operator onboarding process

 Excellent analytical and systems skills, including 3rd party reporting tools

 Previous supervisory / management experience preferred

Benefits

 24 days holiday

 Private Healthcare

 Bonus Scheme

 Professional Development 

 JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield under our "Smart Ways of Working" (SWOW) policy.

 Through our smart ways of working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. 

 Our main priority is colleague wellbeing and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.