Infrastructure Engineer


Premium Job From Nigel Frank International

Recruiter

Nigel Frank International

Listed on

26th April 2022

Location

Glasgow

Salary/Rate

Upto £45000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

This is an exciting opportunity to join our operational support team and build a career within a growing business. The role is for an IT Support Engineer to assist with contracted client technical issues either remotely or on site as required.

Role & ResponsibilitiesProvide 1st/2nd line support as appropriate for mission critical business systems.Respond to client support calls whether logged via service desk, email or phone.Carry out daily checks and monitoring of both client and internal systemsInvestigate any issues and respond to clients within agreed SLA's.Monitor system and application performance and recommend and implement any performance improvement enhancements.Maintain technical documentation for Support staff and knowledge baseLog support calls in Service Desk and maintain knowledge management databaseProvide input into production of monthly management and service reports.

Skills & Qualifications· Windows Desktop 7/8/10 - Deployment & Support· Microsoft Windows Servers 2008/2012/2016/2019 - Active Directory· Excellent knowledge of MS Office applications - Excel, Word and Outlook etc.· Virtualisation technologies (Hyper-V)· Networking TCP/IP LAN / WAN, DHCP, DNS, VPN,· Understanding of Switches, Routers, Firewalls· Backup & DR (Veeam, Azure)· Cyber Security - Antivirus & security / patch management experience · SSL Certificate Management· Remote Management Tools

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