Applications Support Analyst

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We have an excellent opportunity available for an Applications Support Analyst to join our Merseyside based client on a permanent basis.The position sits within their DevOps team who are responsible for the support, maintenance, and management of a set of applications, databases and software, including availability, performance and resilience, meeting business needs and adhering to all required standards and controls. The role would be a split of 70% support / 30% development ( i.e. making small changes/correcting code, creating documentation, etc) and would require you to :Provide comprehensive, responsive and professional second and third-line application support and maintenance services.Maintain applications, databases and software, keeping up to date with vendor supported releases (and in-house upgrades for bespoke elements), testing fixes, patches and maintenance/upgrades, proactively managing performance, availability and resilience.Ensure the implementation of tested fixes/patches/upgrades meets agreed Acceptance Criteria following IT standards including in the areas of Change Control, Service Transition and the Project and Service Lifecycles.Ensure ongoing maintenance of the suite of detailed and integrated application, database and software support and maintenance documentation and user guidelines/manuals, and via the IT Service Manager and the Project Delivery team, input into application designs, specifications and models with non-functional and functional requirements as appropriate.Contribute to the continuous improvement of IT processes and procedures.Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.This is an excellent opportunity working for an organisation with a great purpose that is focused of being an employer of choice offering a competitive salary and a fantastic work-life balance. Work can be hybrid or fully remote.Want to know more? Apply online for immediate consideration and/or get in touch with Maggie Cobos for more info.