We are looking for a highly motivated and creative User Researcher to join our growing Digital Experience team. You'll be working across a variety of platforms and products, testing and gaining insights that reveal the motivations and behaviours of users when they interact with us using the latest technologies. As a User Researcher you will: * Collaborate in developing a premium research environment using the latest user research innovations and methods. * Plan, execute and communicate studies that reveal the motivations and behaviours of our users to inform and support the product team's roadmap. * Collaborate in developing and executing user research studies with a range of qualitative and quantitative methods, including user testing, contextual enquiry, ethnographic studies and surveys. * Manage and help building a common insight database, combining different data sources and inputs into a unique hub serving the entire business. * Develop and support research studies throughout the product life-cycle, from generative and ideation research and segmentation/persona work to post-launch analysis. * Identify the best techniques to provide actionable cross-function insight for product and UX design teams. * Effectively collaborate with the Analytics and Customer Insight teams to identify opportunities and build a solid understanding of our customer base. We would love you to have: * Proven experience in gathering and delivering actionable insights from user research. * Proven experience in ideative and generative research (desirable). * Proven experience in knowledge management and reporting (desirable but not essential) * Creativity and open-minded approach to research methodologies. * Evidence of how you've impacted your teams through research. * Experience with modelling and synthesising research insights into different deliverables and visualisations -such as personas and user journey maps. * Ability to produce reports that effectively capture and communicate key observations and findings to stakeholders. * Ability to synthesize research findings and to uncover and articulate insights that will inform and inspire design. * Strong communication, critical thinking and creative problem-solving skills. * Strong collaboration skills - you would be joining a diverse and lively cross-functional team engaged in cultural transformation and pushing the boundaries of user research in the industry. Skills: Customer research, trends analysis, workshops, user research, customer journeys, Requirements gathering, requirements documentation, ticket creation.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Contact Name: Shalini Bhardwaj
Reference: TJ/10461/UX/User Researcher_1650882536
Job ID: 3080148