IT Support Technician

This job has now expired please search on the home page to find live IT Jobs.

We are currently working with a leading European provider of services that help customers optimise their trade and customs management. This organisation has been in the industry for over 55 years, going from strength to strength, and are now looking for a skilled and motivated IT professional to join them on the next leg of their IT journey.Due to increased growth my client is looking to add L2 and L3 support engineers to their team to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling, video conferencing equipment, mobile devices, wireless LAN and other end user devices.Daily responsibilities include but not limited to;Handling and preparing end user device hardware following Standard Operating Procedures (SOP's), predefined processes or manuals.2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now. Ensure delivery to business colleagues meets a defined SLA.Report and update the IT Service Management application (Service Now) to reflect the incident current state and the work that has been carried out.Take end-to-end ownership of hard-to-solve and slow-moving incidents.Participation in an 'on call' scheme to provide support assistance either remotely, or physically on site, where appropriate.Support for other locationsoffices as appropriate, either via use of remote tools or ad hoc site visits.BenefitsGreat Salary & Benefits packageFlexible working pattern.The ability to work with an international market leading company.