1st Line IT Support

City of London

£25,000 - £28,000

Summary of role:

• Primary contact of incoming IT support requests by telephone or through our ticketing system.
• Provide first line IT support to personnel (approximately 260) located in the company's expanding network across the country.
• Installations and configuration of new equipment, telephony, mobile telephony, printing, and any other elements within the scope of the department.
• IT System administration and support for hosted server environment and internal systems.
• Travelling to other sites across the country to provide on-site support and installations where required.

Essential Experience

• A good understanding of providing first line IT support and support triage in a support or IT call centre environment.
• A good understanding of Microsoft products, Office, particularly supporting and training users. Microsoft 365, Office 2016. Access, Word, Excel, Outlook etc.
• Good telephone manner and able to deal with staff at all levels.
• Troubleshooting and resolution of basic IT issues including software and hardware, windows, office, laptops, PCs etc.
• Problem analysis and resolution skills.

Desired Experience

• Understanding of IT networking, TCPIP and Microsoft networking.
• Hardware maintenance, such as installation of memory, hard disc drives etc.
• Understanding of Print Queues, Print Management and general printing.
• Microsoft Server management, Active Directory, Domain Controllers, File & Print Services etc.
• Management of Microsoft 365

City of London

£25,000 - £28,000

To find out more about Huxley, please visit www.huxley.com

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales