1st Line IT Support

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1st Line IT Support

City of London£25,000 - £28,000

Summary of role:Primary contact of incoming IT support requests by telephone or through our ticketing system.Provide first line IT support to personnel (approximately 260) located in the company's expanding network across the country.Installations and configuration of new equipment, telephony, mobile telephony, printing, and any other elements within the scope of the department.IT System administration and support for hosted server environment and internal systems.Travelling to other sites across the country to provide on-site support and installations where required.

Essential ExperienceA good understanding of providing first line IT support and support triage in a support or IT call centre environment.A good understanding of Microsoft products, Office, particularly supporting and training users. Microsoft 365, Office 2016. Access, Word, Excel, Outlook etc.Good telephone manner and able to deal with staff at all levels.Troubleshooting and resolution of basic IT issues including software and hardware, windows, office, laptops, PCs etc.Problem analysis and resolution skills. Desired ExperienceUnderstanding of IT networking, TCPIP and Microsoft networking.Hardware maintenance, such as installation of memory, hard disc drives etc.Understanding of Print Queues, Print Management and general printing.Microsoft Server management, Active Directory, Domain Controllers, File & Print Services etc.Management of Microsoft 365

1st Line IT Support

City of London£25,000 - £28,000 To find out more about Huxley, please visit www.huxley.com Huxley, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales