Digital Project Admin / Project Manager Assistant (Kickstarter)

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Job title: Kickstarter Digital Project AdministratorLocation: BirminghamSalary: Minimum Wage + £1 p/hPosition: Kickstarter - 6-month fixed termTrading for over 10 years, the company is a well-known mobile app and web app development agency based in Birmingham's up-and-coming Jewellery Quarter. You will support the Project Team with administrative tasks associated with running projects, business admin, and communicating with customers.Job Role:This role is a great opportunity for you to get experience working in a tech business and gain exposure to many of the coordination tasks required to deliver successful app projects on time and on budget. Giving you vital skills working in the tech sector that will likely stay with you throughout your career.Based in Birmingham's up-and-coming Jewellery Quarter, the Company specialises in making mobile and web apps for small and medium sized businesses and is looking for a Kickstarter Digital Project Administrator to join the team for a 6-month fixed term placement. You will report into and support the Project Team with administrative tasks associated with running projects, communicating with customers, and other general business activities.The Company has a culture of learning and understands that you may not have worked within an App development company before. Therefore, we are looking for evidence of transferrable skills that demonstrate you will work well with the team and can carry out your roles and responsibilities.Duties:Liaising with customers about the status of their project via email, phone.Coordinating our internal customer-support-ticket system (Jira Service Desk), ensuring clients get a timely response to issues and requests raised.Answering the telephone.Attending meetings and taking notes.Testing web and mobile app projects as if you are the end-user, checking that the app meets the project specification document and wireframes/designs.Liaising with external suppliers and coordinating their output with the project.Raising issues in our project management software (Atlassian Jira).Reviewing and verifying client's feedback raised during user acceptance testing.Inputting content provided by customers onto websites.Describing app features from wireframes and writing them into project specification documents.Creating and maintaining project documentation.Other administrative duties.Whether it be a request you might be dealing with, a feature you might be testing, or a wireframe you are describing, there will be lots of occasions where the work you perform will have subtle what-ifs or knock-on effects. Therefore, you should be able to demonstrate that you conduct your work with attention to detail, considering the wider objectives of the task at hand.To be considered you will need:Strong listening and communication skills.To demonstrate you are a well organised person who can manage their time and priorities.To be capable of picking up new tasks and learning on the job with the resources provided and support from the team.Telephone experience, with good telephone etiquette.To be familiar with using word processing and spreadsheet software, such as Microsoft Word and Excel.The ability to write business emails and documents effectively.The ability to think analytically and solve problems.Please click the APPLY button to send your CV and Cover Letter for this role.Candidates with experience or relevant job titles of; Digital Project Admin Apprentice, Assistant Project Manager, Web & Apps, Trainee Administrator, Apprentice, Business Administrator may also be considered for this role.