IT Systems Analyst
Recruiter
Listed on
Location
Salary/Rate
Salary Notes
Type
Start Date
This job has now expired please search on the home page to find live IT Jobs.
Job purpose: The role holder will ensure that business systems, infrastructure and processes are functioning as effectively and efficiently as possible. They will support colleagues to improve their knowledge and use Microsoft Office 365 (O365) and SharePoint/Teams and support with identifying new technologies that will enhance service delivery to YMCA customers.
To review and replace business systems as YMCA East Surrey enters the next phase of digital transformation of integration of systems, cloud telephony and a business intelligence tool. This role will be an integral part of the transformation and onboarding new systems.
Main Responsabilities
Colleague support and triage of O365 and SharePoint issues
Train and support colleagues to maintain the SharePoint Intranet
Train and support superusers across the different business systems
Assist and lead the efficient delivery of ICT driven projects across the business through collaboration with internal and external partners/stakeholders
Assist in the analysis of existing systems, identifying options for potential solutions and assessing them for both technical and business suitability.
Working closely together with the Senior Management Team and our IT Contractor OPUS, to ensure the technical viability of solutions
Designing and overseeing test specifications and conducting rigorous testing before rolling out live systems
Support the Senior Management Team to determine budgets and time frames for implementation of proposed solutions
Ensure system compliance with GDPR and follow the organisations Data Protection procedures relating to confidentiality
Ensuring that implementation projects remain within agreed-upon budgets and time frames
Identifying and managing risks and issues that impact business outcomes
Training users and creating instruction manuals for new or improved systems
Researching and evaluating emerging technologies, including both hardware and software
Attend system user groups and share learning and best practice
Advise on IT solutions and software for the development of new sites and projects
Attend contract review meetings with OPUS, to help the HoCS to monitor their performance and resolve and contractual issues that might arise
Take responsibility for all IT hardware, to issue new equipment and to put in place arrangements for maintenance, repair and replacement where necessary
Take responsibility for drafting and reviewing relevant IT policies
Put in place the required systems and processes to achieve Cyber Essentials accreditation
Manage all relevant software licences including O365 licences
To produce monthly reports for senior management and to prepare proposals for new software where required
Use Office applications such as Forms and Power BI to produce tools to help managers collect data and monitor and report on performance
To undertake such other tasks as may be allocated from time to time within your capabilities by the HoCS and CEO.
Discretion to act
Long-term decisions and strategic changes will be made by the HoCS and CEO. You will be line managed by the CEO.
Relationships
The post holder will be able to benefit from the support of a range of other professional colleagues. The CEO will provide line management including monthly one to ones and annual appraisal. The CEO will provide support in developing a programme of sport, leisure and physical activities for adults with learning difficulties, physical disability and long term ill health; the Facilities Manager will assist with IT and Health and Safety issues; the HR Manager will provide policy advice and guidance on staffing and use of volunteers and DBS checks; the Head of Finance will provide monthly management accounts and financial information; the Fundraising and Development Manager will support with fundraising and bid writing, and the Marketing Manager will assist with marketing, advertising and consultation activity. The post holder will also work closely with the Fitness Manager to ensure that health and wellbeing activities dovetail with the mainstream exercise programme at Princes Road.
Environment
YMCA East Surrey is an independent charity, affiliated to the National Council of YMCAs, that has been responding to local need since 1870. Our aim is to help individuals to reach their full potential, especially those who are vulnerable or face disadvantage.
YMCA East Surrey operates primarily in the area served by Reigate and Banstead Borough Council, but also offers services in Epsom and Ewell, Mole Valley, Tandridge and West Sussex. Our five main centres are:
YMCA Sports and Community Centre, Redhill
YMCA Sovereign Centre, Reigate
YMCA Hillbrook House, Redhill
YMCA Family Centre, Horley
YMCA Phoenix Youth Centre, Tadworth
We also run three supported move-on accommodation projects in Redhill, Horley and Merstham.
Our friendly team of over 130 staff and volunteers deliver services and projects across three main areas:
Children and Young People
Y-Kids After School Club, Holiday Club & recreational activities incl. trampolining, gymnastics, football and dance
Yippee and Yip4Youth short break play and youth schemes for children and young people with disabilities
YMCA Horley Family Centre
YMCA Pre-schools
Y-Tots under 5's activities
Y-Tots Crèche
Children's Parties
Early help youth work incl. youth clubs and street-based youth work
Disability sports and social activities
Volunteering opportunities, training and mentoring for young people
Heads Together, free counselling service for young people
Health and Wellbeing
Fitness gym and group exercise classes
Disability sport sessions
Exercise Referral for adults with chronic health conditions or rehabilitating from an injury or illness
Health Promotion services incl. NHS Health Checks, weight management sessions and free guided health walks
Challenge fundraising events incl. large community events such as the annual Fun Run and Santa Run
Housing Services
YMCA Hillbrook House, supported accommodation for homeless young people incl. advice, support and access to a range of services to encourage independent living
NextStep, a rent deposit guarantee scheme assisting families and individuals at risk of homelessness into sustainable, private rented accommodation
Move-on accommodation for young people as a step towards independent living
Terms and Conditions
Hours of work - 35 hours per week. The working pattern may vary but core hours are Monday to Friday 9am to 5pm.
Salary - £30,000 to £35,000 per annum, depending on qualifications and experience
Annual Leave - Four weeks plus bank holidays. Holidays increase after two years service to a maximum of six weeks after six years service. The holiday year runs from 1 April to 31 March each year.
Benefits - The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents. There is free parking available at the Fitness Centre. YMCA East Surrey also operates a Bike to Work Scheme.
Pension - There is a YMCA East Surrey pension scheme - details available on request.
Closing dates and interviews:
Closing date Monday 4th April at 09:00. Interviews are scheduled to be held on Wednesday 13th and Thursday 14th April 2022.
Person specifiction
Qualifications, training and understanding
Educated to degree level or equivalent in IT - Essential
Experience and Knowledge
O365 and sharepoint - excellent working knowledge and use of all key microsoft O365 applications will need to be demonstrated - Essential
Understanding of cyber and information security requirements - Essential
Experience in power BI or similar - Desirable
Abilities, skills and sttitude
Ability to work autonomously and flexibly
Creative thinking to develop new and innovative solutions
Strong business analyst skills to accurately determine business requirements
Pro active and self motivated
Excellent problem solving capabilities with an analytical and creative approach
Methodical approach and excellent attention to detail to ensure the development and implmentation of effective solutions
Excellent interpersonal, written and verbal communication skills always putting customers at the heart of everything
Enjoy working at pace and with colleagues across the business
Have a passion for contionous imporovment and developing yourself and others
Ability to work on own initiative and assess, plan and prioritise own workload
Excellent work ethic
To understand and support the aims and purposes of YMCA East Surrey and to be committed to improving the lives on young people, children and families