IT Systems Analyst


Premium Job From YMCA East Surrey

Recruiter

YMCA East Surrey

Listed on

16th March 2022

Location

Surrey

Salary/Rate

£30000 - £35000

Salary Notes

Competitive + Benefits

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Job purpose: The role holder will ensure that business systems, infrastructure and processes are functioning as effectively and efficiently as possible. They will support colleagues to improve their knowledge and use Microsoft Office 365 (O365) and SharePoint/Teams and support with identifying new technologies that will enhance service delivery to YMCA customers.  

To review and replace business systems as YMCA East Surrey enters the next phase of digital transformation of integration of systems, cloud telephony and a business intelligence tool. This role will be an integral part of the transformation and onboarding new systems.  

Main Responsabilities

Colleague support and triage of O365 and SharePoint issues 

Train and support colleagues to maintain the SharePoint Intranet 

Train and support superusers across the different business systems 

Assist and lead the efficient delivery of ICT driven projects across the business through collaboration with internal and external partners/stakeholders

Assist in the analysis of existing systems, identifying options for potential solutions and assessing them for both technical and business suitability.

Working closely together with the Senior Management Team and our IT Contractor OPUS, to ensure the technical viability of solutions

Designing and overseeing test specifications and conducting rigorous testing before rolling out live systems

Support the Senior Management Team to determine budgets and time frames for implementation of proposed solutions

Ensure system compliance with GDPR and follow the organisations Data Protection procedures relating to confidentiality

Ensuring that implementation projects remain within agreed-upon budgets and time frames

Identifying and managing risks and issues that impact business outcomes 

Training users and creating instruction manuals for new or improved systems

Researching and evaluating emerging technologies, including both hardware and software

Attend system user groups and share learning and best practice 

Advise on IT solutions and software for the development of new sites and projects

Attend contract review meetings with OPUS, to help the HoCS to monitor their performance and resolve and contractual issues that might arise

Take responsibility for all IT hardware, to issue new equipment and to put in place arrangements for maintenance, repair and replacement where necessary

Take responsibility for drafting and reviewing relevant IT policies

Put in place the required systems and processes to achieve Cyber Essentials accreditation

Manage all relevant software licences including O365 licences

To produce monthly reports for senior management and to prepare proposals for new software where required

Use Office applications such as Forms and Power BI to produce tools to help managers collect data and monitor and report on performance

To undertake such other tasks as may be allocated from time to time within your capabilities by the HoCS and CEO.

Discretion to act

Long-term decisions and strategic changes will be made by the HoCS and CEO. You will be line managed by the CEO.

Relationships

The post holder will be able to benefit from the support of a range of other professional colleagues. The CEO will provide line management including monthly one to ones and annual appraisal. The CEO will provide support in developing a programme of sport, leisure and physical activities for adults with learning difficulties, physical disability and long term ill health; the Facilities Manager will assist with IT and Health and Safety issues; the HR Manager will provide policy advice and guidance on staffing and use of volunteers and DBS checks; the Head of Finance will provide monthly management accounts and financial information; the Fundraising and Development Manager will support with fundraising and bid writing, and the Marketing Manager will assist with marketing, advertising and consultation activity.  The post holder will also work closely with the Fitness Manager to ensure that health and wellbeing activities dovetail with the mainstream exercise programme at Princes Road.

Environment 

YMCA East Surrey is an independent charity, affiliated to the National Council of YMCAs, that has been responding to local need since 1870. Our aim is to help individuals to reach their full potential, especially those who are vulnerable or face disadvantage.

YMCA East Surrey operates primarily in the area served by Reigate and Banstead Borough Council, but also offers services in Epsom and Ewell, Mole Valley, Tandridge and West Sussex. Our five main centres are:

YMCA Sports and Community Centre, Redhill

YMCA Sovereign Centre, Reigate

YMCA Hillbrook House, Redhill

YMCA Family Centre, Horley

YMCA Phoenix Youth Centre, Tadworth

We also run three supported move-on accommodation projects in Redhill, Horley and Merstham.

Our friendly team of over 130 staff and volunteers deliver services and projects across three main areas:

Children and Young People

Y-Kids After School Club, Holiday Club & recreational activities incl. trampolining, gymnastics, football and dance

Yippee and Yip4Youth short break play and youth schemes for children and young people with disabilities

YMCA Horley Family Centre

YMCA Pre-schools

Y-Tots under 5's activities

Y-Tots Crèche

Children's Parties

Early help youth work incl. youth clubs and street-based youth work

Disability sports and social activities

Volunteering opportunities, training and mentoring for young people

Heads Together, free counselling service for young people

Health and Wellbeing

Fitness gym and group exercise classes

Disability sport sessions

Exercise Referral for adults with chronic health conditions or rehabilitating from an injury or illness

Health Promotion services incl. NHS Health Checks, weight management sessions and free guided health walks

Challenge fundraising events incl. large community events such as the annual Fun Run and Santa Run

Housing Services

YMCA Hillbrook House, supported accommodation for homeless young people incl. advice, support and access to a range of services to encourage independent living

NextStep, a rent deposit guarantee scheme assisting families and individuals at risk of homelessness into sustainable, private rented accommodation

Move-on accommodation for young people as a step towards independent living

Terms and Conditions

Hours of work - 35 hours per week. The working pattern may vary but core hours are Monday to Friday 9am to 5pm.

Salary - £30,000 to £35,000 per annum, depending on qualifications and experience

Annual Leave - Four weeks plus bank holidays. Holidays increase after two years service to a maximum of six weeks after six years service. The holiday year runs from 1 April to 31 March each year.

Benefits - The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents. There is free parking available at the Fitness Centre. YMCA East Surrey also operates a Bike to Work Scheme.

Pension - There is a YMCA East Surrey pension scheme - details available on request.

Closing dates and interviews:

Closing date Monday 4th April at 09:00.  Interviews are scheduled to be held on Wednesday 13th and Thursday 14th April 2022.

Person specifiction

Qualifications, training and understanding

Educated to degree level or equivalent in IT - Essential

Experience and Knowledge

O365 and sharepoint - excellent working knowledge and use of all key microsoft O365 applications will need to be demonstrated - Essential

Understanding of cyber and information security requirements - Essential

Experience in power BI or similar - Desirable 

Abilities, skills and sttitude

Ability to work autonomously and flexibly

Creative thinking to develop new and innovative solutions

Strong business analyst skills to accurately determine business requirements

Pro active and self motivated

Excellent problem solving capabilities with an analytical and creative approach

Methodical approach and excellent attention to detail to ensure the development and implmentation of effective solutions

Excellent interpersonal, written and verbal communication skills always putting customers at the heart of everything

Enjoy working at pace and with colleagues across the business

Have a passion for contionous imporovment and developing yourself and others

Ability to work on own initiative and assess, plan and prioritise own workload

Excellent work ethic

To understand and support the aims and purposes of YMCA East Surrey and to be committed to improving the lives on young people, children and families

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