Senior Technical Specialist

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NHS Digital is the national information and technology provider for the health and care system.  Our growing team of 2,700 information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend, working in partnership with both national and local organisations. Our vision is to harness the power of information and technology to provide better health and care.

The NHS.UK team manages the NHS website for England, which is the UK's biggest health website, with more than 80 million visits every month. We passionately believe it's important that people engage with their health, care and wellbeing so they can stay healthy and help manage any long-term health conditions.

We provide thousands of clinically validated articles, videos and tools, and millions of people also access our content through partner websites, apps & internet-connected devices. More than 2,000 organisations share our content, including other NHS websites, local authorities, charities and commercial organisations. Social media is also an important part of the NHS website service and we reach millions of people a month through Facebook, Twitter & YouTube.

We aim to:

Improve health and care outcomes

Make health and care services more efficient

Reduce pressure on frontline services

Improve people's experiences of health and care services

We now have an opportunity for an experienced Technical Specialist to join the NHS.uk team.

As a Senior Technical Specialist your responsibilities will include:

Support our essential high-availability Azure based web services

Ensuring the performance, resilience and availability of live services

Maintaining platform security

Liaising and working with 3^rd party suppliers

Designing and implementing new infrastructure to support service improvements and extensions

Supporting the out of hours support rota to ensure 24/7 availability of services, resolving urgent issues and outages and managing deployment of updates and new services

About you

Some of the key skills and experience you'll bring: 

Significant experience of delivering high-availability Azure Cloud hosted live web services and using the following technologies:

Azure DevOps

IaaS Paas and SaaS technologies in MS Azure

Windows and Linux operating systems

Terraform

Powershell

TCP/IP/DHCP/DNS

Automated configuration tools such as Puppet and Ansible

Experience using reporting tools to monitor and optimise hosting costs

Experience engaging and working with 3^rd party providers

A thorough understanding of ITIL processes, an ITIL foundation qualification could be beneficial

Extensive experience of providing specialist 24/7 operational support to maintain high availability of publicly-facing web services

Experience of administrating monitoring and alerting solutions aligned to Service Level Agreements

Excellent communication skills, able to effectively manage a range of stakeholder relationships

Able to join the out-of-hours support rota to support critical service issues and manage deployment updates