User Researcher - SC Cleared

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12 Months ContractUmbrella Only Liverpool Based - Initially RemoteSC Cleared or Eligible for SC Clearance

Role description

We is looking for an experienced User Researcher to support the Online Result Digital Team during the Discovery to carry out research with users to identify potential user needs for the service.

The User Researcher will be responsible for using a variety of research methodologies to develop customer insights for brand experiences and communications that are highly interactive for web, mobile and other digital applications. Techniques may include ethnographic research, generative research, quantitative research, workshops, third-party research, surveys, focus groups, social listening, prototyping, usability and accessibility testing. The User Researcher will:

- Plan and conduct user research to further the team's understanding of the problem

- Consider and research the full range of users impacted, including those with access needs and those who struggle to get online

- Advise on research ethics for the project, including liaising with the Ethics Board where necessary

- Analyse research, getting the wider project team and stakeholders involved

- Document and present research findings in engaging and compelling ways

- Ensure the approach to research is pragmatic and high-paced to maintain sprint cadence whilst informing design

- Work with the team and wider Portfolio to advocate for user-centred design with stakeholders and senior leaders.

- Manage admin relating to research activities (such as scheduling research, organising incentives, and filing documentation securely with consent forms) in line with Home Office Research Operations guideline

- Coach and support more junior user researchers on the team (if needed).

Essential skills and experience

Candidates will have a demonstrable passion for user centred design, with the following skills or strong experience in:

- Understanding and applying a range of user research methods correctly for different life cycle phases, and advising others on these methods.

- Communicating insights from research in a clear and impactful way that drives change in the design of services and informs policy and proposition.

- Establishing an effective user centred design culture in a team, and supporting them to embed user centred design practices into their agile workflow.

- Convincing senior stakeholders about the benefits of adopting a user-centred approach, based on evidence.

- Establishing and applying ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers.

- Researching diverse audiences to help teams deliver accessible and inclusive digital services.

Client Description

The Disclosure and Barring Service helps employers make safer recruitment decisions. DBS is an executive non-departmental public body, sponsored by the Home Office. The PMO resource will have the freedom to shape the function and introduce new ideas, whilst, at the same time, learning from more experienced colleagues where necessary.

Must haves

- Working knowledge or understanding of the GDS Service Standards

- Working knowledge of the GDS style guide and templates

- Experience of working client side in a digital agile team

- relevant technical experience for a User Researcher (see above examples).

- working as part of a multidisciplinary team to deliver functionality

Desirable skills and experience

- working knowledge of:

- AWS or other cloud technologies

- Jira/Confluence

- public sector experience.