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2nd Line Support Engineer

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 26th January
Location: Leeds
Salary/Rate: £30000 - £30000
Type: Permanent
Start Date: ASAP

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Job Title: Service Desk EngineerLocation: Leeds, West YorkshireSalary: Starting at £30,000 + Excellent BenefitsRabb-IT Ltd are on an exciting journey to become the go to IT Businesses in Yorkshire. Already a well-respected MSP with an array of clients within the Yorkshire region we are now looking to expand.About the role:You'll be a pivotal member of the Service Desk team focussed on delivering friendly, expert and professional service to our clients. Responsible 1st - 3rd line support on a busy service desk, you will create great experiences for clients, while building and maintaining long-lasting relationships built on trust. You will manage expectations; problem solve and deliver the most important KPI; happy clients!About you:Essential technical skillsWindows Server 2012r2, 2016, 2019Active Directory & Group PolicyHyper-VNetworkingManaged Switches (Aruba, Unifi)Firewalls (SonicWall, Unifi, Draytek)TCP/IP, DHCP, DNS, VLAN/RoutingPRTG Network MonitoringCloud Hosting Technologies (Azure/AWS)NAS Storage (QNAP, Synology)Office 365/SharePointMigrationsAutomation & IntegrationDay to Day ManagementNetwork SecuritySSLAntivirusEmail GatewayBackups & Disaster RecoveryVeeamMSP360Knowledge of VOIPHands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and softwareProduce and maintain detailed documentation of customer networksBroad knowledge & experience of "day to day" IT Support Issues and the aptitude to use past experiences to support Service Desk with any range of issuesPersonal requirementsA clear focus on high quality work, with the interests of the customer at the centre of all you do.Proven experience on a busy service desk, preferably within an MSPExcellent communication skills for dealing with diverse range of customersKeen for new experience and to grow skill sets; a genuine passion for ITStrong time management skills; demonstratable both in the delivery of projects and in managing your own workloadPolite, mature, credible, and comfortable in with working in a demanding environmentResilience and resourcefulness to work efficiently and effectively when under pressure and to tight deadlinesHave a desire to be part of an overall team and achieve team goalsCommercially astute, understanding the need to balance service levels with necessary re-chargesStrong problem-solving skillsAbility to work under own initiativeFlexible, calm and approachable, 'can do' attitudeFull driving licence with own vehicleWhat's on offer:Healthcare and Well-being SchemePension Scheme (additional employer contribution)Staff Development Scheme25 days holiday plus extra Birthday holiday - never work on your birthday again!Life Insurance schemeFree parkingFree team lunch every monthGenerous incentive scheme for new employee introductionCompetitive salariesTraining and personal development (including Free Microsoft Training)Structured Induction Process (training on all aspects of your role to ensure you succeed)To be part of a growing business and the next success storyGreat staff parties - a very important part of teambuildingFantastic culture & environmentCandidates must be immediately eligible to work within the UK and within easy daily travelling distance of Leeds. No agencies, please.Please click the APPLY button to send your CV and cover letter for this role.Candidates with the relevant experience or job titles of; IT Analyst, IT Technician, IT Service Desk Technician, IT Support Technician, Desktop Support, IT Support Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support, 2nd Line Support Engineer may also be considered for this role.