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System Engineer

Premium Job From Frontier Economics
Recruiter: Frontier Economics
Listed on: 25th January
Location: United Kingdom
Type: Permanent
Start Date: ASAP

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Frontier is an Economic Consultancy with a difference. From day one our goal was simple - to create a company that approached economics with imagination.

Founded in 1999, we are entirely employee owned so everyone contributes to the culture and success.

Our specialist business management teams help to shape the every-day running of the firm and implement the strategy to make it all happen. Our business management teams drive business development and practice coordination while supporting the growth of the firm through recruiting and managing talent.

All our employees are supported in their career and personal development through our exceptional training programs, learning resources, qualifications and career progression.
Systems Engineer Job Specification
The IT Team at Frontier are responsible for the delivery of technology systems, solutions and support across our offices. There are two distinct sub teams within the overall IT Team; the Support Team which consists of a helpdesk function with 1st and 2nd line support, managed by the Helpdesk Team Leader, and the Development team which consists of a Systems Administrator and Solutions Developer managed by the Systems Architect.
Reporting to the IT Manager, the Systems Engineer role acts as a point of escalation for both teams in addition to having their individual tasks to perform.
The Systems Engineer role requires flexibility. At Frontier we have adopted a hybrid approach to working post Covid. The current working arrangement is a 40%% split between home and office. However this could vary with more office presence required based on business need.
With 7 offices in 6 countries and a data centre in Frankfurt - travel will be an integral part of the role to support both our infrastructure and our colleagues.
Infrastructure at Frontier consists of on premise networking, firewalls, and other critical elements and a Private Cloud solution located in Frankfurt. The infrastructure for the Private Cloud is managed by a 3rd party. Public cloud consists of O365, Azure and point solutions such as CRM and meeting room management platforms.
Role Responsibilities
There are 3 key aspects that the Systems Engineer will be responsible for:

Operation of the systems.

To implement IT projects working closely with the IT Team and business to ensure successful outcomes and delivery.

Examples would be Linux solutions such as R Workbench, integrations with Azure AD such as MFA with other platforms or point solutions such as a room booking platform.


Optimising the systems by identifying opportunities to reduce business risk, improve security or efficiency in solutions deployed
Implementing best practice, security hardening and standardisation across servers, applications and solutions.
Examples would be Email retention polices, Data Archiving methods and policies and tuning of the office 365 environment


Resolution and management of escalated issues from the helpdesk team
Management of infrastructure changes and their impact within the Microsoft Public Cloud stack (O365/Azure AD/Teams/Exchange online)
Management of rolling updates to infrastructure across server version, active directory and applications
To develop and test disaster recovery and backup solutions in partnership with our cloud providers
Documentation - document operating procedures, topology, solutions and systems
Change Control - working within a change control framework and process change control requests


Required Technology Knowledge
Knowledge and experience of the following technologies is a key requirement for the role:-
Windows Server
Teams/Exchange (hybrid)
Desired Technology Knowledge
Knowledge and experience of the following technologies is optional but desirable

Personal Skills
Training, Development and Knowldge Sharing 
The systems engineer role is required to keep knowledge up to date and current, assess opportunities from new technologies or solutions for the business, and share knowledge with the IT Team both through documentation and presentations to eliminate single points of failure,and maintain business resiliency.
To be competent at communicating on a one to one basis, in teams settings and with colleagues across the business, both in person and remotely, both in a technical and non-technical style. 
Team working and Self Management
To be able to work effectively as part of a team, as well on their own initiative, managing competing priorities, keeping stakeholders informed on progress and deliverables.