Service Desk Manager- Central London
£25000 - £35000
This job has now expired please search on the home page to find live IT Jobs.
Our Client is a retail technology software company.
They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience.
Key skills required:
Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team!
Essential Skills ...
At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry.
Based in Central London.
The salary for this role will be £25K - £35K.
Please send your CV to us in Word format.