Head of Product and Delivery
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Essex County Council (ECC) is one of the county's largest employers, with over 7,500 employees who are responsible for services across adults and children's social care, environment and waste, transport, education, planning, and benefits.
The Head of Product Management and Delivery role directly enables and supports the front line of local service delivery across a diverse range of public services. You will help to understand and articulate the needs of local people and see the impact that your work has on their lives.
This is an opportunity to use your skills to transform public services in the internet age and grow product management as a discipline at ECC.
The Role
This role is responsible for providing product leadership and direction across multiple products, including the Council's flagship digital service essex.gov.uk. As an experienced and exemplary leader in Product Management, the role holder will establish consensus for the product vision, design strategy and require the effective assurance of its build and delivery. It will lead on the product management of a range of activities and hold ownership of the high-level roadmap to consolidate ECC's existing web estate and deliver the vision of a new public services platform across Essex.
As a new area of capability for ECC, this role will establish collaborative partnerships with other leaders in the profession to create modern, flexible services and ensure ECC is recognised as a strategic authority, with technical expertise, in user-centred design.
The role requires a high level of expertise, empathy, and collaboration to enable the Council to create a culture and working environment that supports creativity and embraces critical challenge to constantly improve.
Day to day you will:
Provide product leadership across multiple products, including the Council's flagship digital service essex.gov.uk
Develop product vision and translate this into a roadmap of prioritised deliverables and establish consensus both internally and with key external stakeholders
Plan and lead discussions with senior and political leaders to advocate for inclusive and accessible services and influence the digital transformation of council services
Provide strategic direction to the team and work collaboratively with the Service Transformation leadership and senior colleagues across the council to align the team's work to organisational aims and objectives
Establish effective stakeholder relationships, specifically with technology colleagues, to understand technical constraints and build testable prototypes and production ready products into live environments
Set high standards to ensure products meet user needs, consider future changes in technology and are sustainable to operate at scale (this specifically includes but not limited to the Government Service Standards, Government Accessibility Regulations, and Information Governance principles).
Establish external partnerships to create opportunities for collaboration and learning and represent ECC's product management community both in and outside of the council
Line-manage, coach and mentor the Product Management and Delivery team, including hiring, assignments, development, pay and performance
You'll do great here if
We want to hear from experienced leaders with skills and demonstrated successes in:
Acting as a recognised expert for the profession and creating the environment for success at an organisational level
Developing relationships with stakeholders at all levels, and communicating clearly and simply to manage their expectations
Leading teams through the full product life cycle and identifying which tools and techniques should be used at each stage
Coaching and leading teams in Agile and Lean practices, determining the right approach to take and evaluating this through the life of a project
Developing sustainable support models, identifying, and dealing with potential risks across or between all stages of the product life cycle
Initiating and supporting working with other digital, data and technology roles and professions
Understanding the marketplace and persuading others that a product is the right one to use, including building business cases based on user need
Developing a long-term vision and objectives, focusing on what is important and most relevant to provide the best service for the end user
Anticipating problems, how they fit into the larger picture and how to defend against them at the right time
Making operations efficient and acting as the escalation point for major operational issues
Meeting the needs of users across a variety of channels, bringing insight and expertise in how user needs have changed over time to ensure these are met by the business
Benefits of working for us
This is a great role in a vibrant and growing team. You'll find an inclusive culture and a place where your opinion is valued.
We're also a sociable bunch. We regularly get together for team lunches and to celebrate our successes.
You can find out more about us and the work we do on Service Transformation blog.
The Council has developed a package of benefits that we hope resonates with you. You can find out more about our pay and reward offer on our Working for Essex website.
It's important to us that we represent the communities that we serve, and we want a diverse workforce and an inclusive working environment. You can find out more about our commitment to equality and diversity on our Equality and Diversity page.
What next
If you would like a chat about the role then we'd love to hear from you.
Please include a covering letter in your application. This should present demonstrable experience for all the bullet points listed under "You'll do great here if you". Please try to use real examples and tell us what the situation was, what you did and what the result was.
Closing date: Monday 14th February 2022.
If your application is shortlisted, you'll be invited to attend an interview on Friday 4th and Monday 7th March 2022.
To apply please click APPLY NOW.