E-Vehicle Home Charging Business & Process Analyst

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E-Vehicle Home Charging Business & Process Analyst - German Speaking preferred

Job Title

Home Charging Business & Process Analyst

Reports to

Global Home Charging Product Manager and Germany Home Charging Team Leader

Overall Job Purpose

summary stating why job exists & what it achieves

my client is rolling out the EV Home Charging Offer for B2C.

As Business & Process Analyst you will ensure on-time delivery of the operating model across my client and Aral pulse, enabling the delivery of my clients net zero strategy. By mapping end to end process designs and supporting to reflect business requirements into digital and process implementation activities you will facilitate alignment across the organisation through all business areas involved to enable the EV charging business operations.

Scope of work involves working with our focus geography Germany, building foundations work for expansion into other markets in the future. Germany is starting the business from a blank page and the work will involve supporting the local teams to define processes that do not exist yet and learn how existing UK Home Charging business is doing things to evaluate what we can optimize.

Focus of your activity will be end to end process mapping and translation of processes into technical requirements for IT/Systems development.

You will be accountable to work across a cross functional set of workstreams within my client and 3rd parties. Processes touch functions such as Customer Support, Logistics, Installation, Chargepoint Operations, Marketing & Sales and Billing.

Key Responsibilities & Tasks

short statements, indicating nature of responsibilities & tasks (use active verbs, eg decide, approve, lead, recommend, initiate, develop, promote, select, analyse, check.)

Responsible for end to end process mapping for each of the EV home charging operations including Customer Support, Logistics, Installation, Chargepoint Operations, Marketing & Sales, Billing etc

Work closely with Product Managers, Product Owners and all Workstream subject matter experts to develop and manage the processes needed for the plan and to update the product backlog and user stories for the development teams

Support user story refinement for the digital platforms for Home customers, bringing the business needs and process end to end knowledge to enable fully functional digital features

Provide customer insights, competitor insights and business insights to support the Product Manager and delivery teams to make informed decisions to move the delivery forward balancing technical requirements versus implementation complexity and customer priorities

Support Germany EV Home Charging implementation for Marketing Launch Plan, Commercial Analysis and end to end project implementation needs

Skills

relevant skills needed for job and area of application

Business Analysis

Process Design

(enabling achievement of) operational business models

Key Relationships

key relationships and networks required of job holder, eg day to day relationships, networks

Global Product Management Home Charging, Global IT Development Home Charging, German Home Charging team

Interacts with all functions across the organisation to ensure effective delivery of cross-functional programme

Connect with wider BP stakeholders and business units, Group IT and 3rd party organisations/partners

Knowledge & Experience

any special experience or knowledge required of jobholder not included in competencies listed above

Experience in process mapping and business analysis working in, cross-functional teams example across marketing, sales, operations, digital products and technology (required)

Experience within EV Charging and eMobility (preferable)

Experience working within Agile environment (preferable)

Self-starter, pro-active and eager to learn and implement at fast paced deliver

Good communication skills to meet and build relationships quickly across teams and people with multiple backgrounds

Ability to provide structured and logical approach to complex problems, with excellent core problem solving ability

Positive personality, with energetic style and strong resilience

Comfortable working with limited information and changing requirements of new business development environment where trends and markets are forming

A good balance of structured/holistic thinking with fast moving and pragmatic approach to ensure quick delivery

Education, Qualifications & Certifications

any specific education, qualifications &/or certifications required of jobholder

Degree or Masters (required), ideally in engineering, business or similar field

3 years business analysis, IT project management or end to end process analysis experience (required)

Agile and/or Waterfall Project Management qualification (preferred)

Other

any other relevant pieces of information not listed above

Language: German (preferred as native language) and English (fluent)

Location: resource preferably in Germany or UK, would be working in a combination of virtual and from office subject to COVID updates - virtual/office balance is flexible.