Telephony Team Leader
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This is an exciting opportunity to join a growing business based in Plymouth with dynamic hybrid working and occasional European travelClient DetailsMy client is a leading travel and tourism business with multiple European shore based port facilities, looking for a Unified Communications Engineer. They are looking for an engineer or equivalent with several years proven track record installing, troubleshooting, and operating Unified Communications TechnologiesDescriptionTelephony team leader based in Plymouth will:Manage a small team of CCM Administrators.Managing multi-vendor VOIP systems and working in conjunction with maintenance provider.Monitor all Unified Communication Infrastructures using various monitoring tools ensuring stability and availability of platforms.Manage evolutions and upgrades of Unified Communication systems depending on business objectives.Administrate and develop existing Genesys Contact Centres, working in conjunction with maintenance providerProvide accuracy and stability of contact centre real-time and historical statistics including visual contact centre displays.Communicate and work in close collaboration with IT teams and location managers.Ensure the associated documentation (technical specifications, operating procedures) and the continuous updating of documentation.Provide an expert level support, in relation to all departments and external suppliersParticipate in project work, including the evolution of the CCM platform, to include substantial migration & update work.ProfileTelephony team leader based in Plymouth will:Manage a small team of CCM Administrators.Managing multi-vendor VOIP systems and working in conjunction with maintenance provider.Monitor all Unified Communication Infrastructures using various monitoring tools ensuring stability and availability of platforms.Manage evolution and upgrades of Unified Communication systems depending on business objectives.Administrate and develop existing Genesys Contact Centres, working in conjunction with maintenance providerProvide accuracy and stability of contact centre real-time and historical statistics including visual contact centre displays.Communicate and work in close collaboration with IT teams and location managers.Ensure the associated documentation (technical specifications, operating procedures) and the continuous updating of documentation.Provide an expert level support, in relation to all departments and external suppliersParticipate in project work, including the evolution of the CCM platform, to include substantial migration & update work.Job OfferTelephony team leader based in Plymouth is offering:Salary banding of £35,000- £45,000hybrid working