NOC Team Leader - Client Network Services

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NOC Team Leader - Client Network ServicesTechnical Environment - Checkpoint, F5, Palo Alto, HP, Citrix NetScaler and Cisco Nexus - 5k to 7k SeriesCambridgeshire, Peterborough, Manchester or London Area£40,000pa to £45,000pa + Full Benefits PackageThis renowned and revered IT Solutions and Services specialist who offer a global reach, are seeking an experienced NOC Team Leader to enhance, support and elevate their NOC Operations and NOC Service.Essential Functional & Technical Expertise required:Proven experience in SLA driven NOC environment within an MSPProven People Management and Leadership SkillsProven Customer Service SkillsITIL methodologies and best practiceSolid knowledge or experience of Cisco Networking, Switching, Routing, Wi-Fi and Firewall TechnologiesYour Strategic Requirements:To provide leadership, guidance and line management to a team of 1st, 2nd and 3rd Line NOC EngineersTo provide support to delivery teams with relevant information regarding service performance via meetings, telephone conferences, email or reportsTo identify and manage training or development needs in line with company proceduresTo maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targetsTo manage organisational change within the team, including changes to procedures with regular comms in a timely mannerTo develop, grow and maintain professional working relationships with all internal stakeholders and customer equivalentsTo ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer serviceTo set high-quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methodsTo provide a point of technical escalation and expertiseYour Operational Requirements:You will escalate potential service issues and work with vendors when requiredYou will act as a role model for technical competence, helpfulness, facilitation of learning and teamworkYou will respond to incidents logged in the Incident Management system when required and provide end-users with a technical solution within Service Level AgreementsYou will provide technical assistance to ongoing projects and the transition of new customers when requiredYou will proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plans.You will provide ongoing support to Business Development Managers, Service Design, Product Design and Transition to drive new business and service capabilitiesIndustry Recognised Qualifications:Cisco Nexus 5k & 7k SeriesCheckpointF5Palo AltoHPSecurity Clearance (SC) advantageousCall Experis IT for more Information ASAP - 0121 712 8715