Cloud Systems Support Engineer - Insane Culture, Perks, Growth
£40000 - £45000
+ Benefits + Perks
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Do you want to be a part of the community supporting the growth of the world's favourite marketplace for technology professionals to buy cloud products?
Do you want to take your Linux & Azure to a new problem-solving level working on complex client ecosystems?
If yes, we have the perfect role for you! You'll benefit from trouble shooting autonomy and access subject matter expert support when resolving the root cause of each case.
Our team has an amazing depth and breadth of cloud solutions experience. You'll enjoy delivering world class support & consultancy to customers & partners, whilst being at the leading-edge of tech learning.
We encourage you to apply even if you don't meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.
Cloud Systems Support Engineer (Personal Growth Role)
£40,000 - £45,000
Plus Extensive Benefits & Perks Package
Product: Cloud Technology Marketplace platform
- Amazon-style marketplace for IT partners to purchase Cloud products & services for their clients. Very cool.
Skill Level: Junior to Mid level
We're listed on the Inc 500
Awarded Best Places to Work 2021
Women in IT UK Awards 2021
Revenue: $500 million
Our mission is to be the world's favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best!
Your Day to Day in this role includes:
+ Acting as lead resolving technical queries raised by our customers
+ Troubleshooting and diagnosing issues across Linux, Azure, AWS & GCP
+ Break fix and implementation of client environments
+ Contributing to ongoing process improvements within our growing support department
+ Working closely with delivery, customer success & partner service teams to deliver amazing support experiences
This role gives you exposure to all 3 cloud providers, a chance to develop specialist skills in an area of your choosing and the opportunity to accelerate your career growth.
What sort of technologies will you be exposed to?
+ We design, deploy and support customer solutions on Azure, AWS & GCP
+ We make use of scripting languages for automation including BASH, PowerShell, Python
+ We use automation frameworks such as Ansible & Cloud Formation
You'll be ideal for us if you:
+ Enjoy ownership and autonomy in problem solving
+ Want exposure to working with multiple Cloud platforms (Azure, AWS, Google Cloud)
+ Have experience on infrastructure support (Linux, VMware, PowerShell)
+ Come from a similar environment supporting businesses with their cloud technology journey
+ Thrive on variety and resolving multiple challenges within a single support ticket
+ Are customer focused owning and resolving issues
+ Are motivated by going above and beyond for customers
+ Want more technical breadth with potential to specialise on an area of your choosing
Salary & Benefits:
+ Basic Salary £35,000 to £40,000 Dependent on Experience
+ 33 days holiday including bank holiday allocation (Team rota for bank holiday cover)
+ Hybrid/ office working - 3 days a week in the office
+ Dedicated time for training and personal development
+ Tech set up to support great remote and in-office working
+ Private healthcare
+ Health & Wellbeing coaching support
+ Dental Plan
+ Life Assurance
+ Income Protection
+ Workplace pension scheme
+ Cycle to Work Scheme
+ Regular company and team socials
+ Share Options after qualifying period
+ Amazing Offices with natural light
+ Dedicated desk with laptop dock and two monitors
+ Free on-site Parking
+ Shuttle bus from Main station
+ Access to on-site gym
+ On-site shower
+ Barista grade coffee machine
+ Access to subsidised canteen
+ Fully stocked drinks fridge
What's in it for you?
You would be joining a rapidly growing team bringing the success of a new distribution model to the UK from Denver, Colorado (Awarded Best Places to Work 2021). We're listed on the Inc 500. With $96m in investment this year, we've pioneered simplifying the cloud buying journey for thousands of partners by reinventing the IT Distribution model with more than 50 vendors giving customers and partners real choice.
There's plenty of scope for talented individuals to progress quickly in this opportunity or to other internal options as we grow and expand.
+ We don't just talk about career development - Internal mobility was 30% 2021
+ We have our very own University built for your personal development
+ We organise "Coffee with specialists" (internal & external) so you can keep up with tech product development
+ You have access to Learning & Development specialist trainers and "born in the cloud" mentors available for your growth.
+ You'll have "servant leaders" to support your success by providing stretch projects to help you thrive
+ With OKRS you'll see exactly what you need to achieve to get to a new level.
You might even get to exchange work location one day with your colleagues in the USA or across Europe. We are progressing our plan to provide a follow the sun model to our Partners & clients.
Interested? Apply here for a fast-track path to the Hiring Manager
Your Experience / Background / Previous Roles May Include:
IT Systems Engineer, Cloud Systems Engineer, Cloud Infrastructure Engineer, System Administrator, Network Administrator, Linux, Azure, Junior Cloud Engineer, Junior Systems Engineer.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.