User Researcher (fully remote, inside IR-35)


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

19th January 2022

Location

London

Salary/Rate

£600 - £650

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Support multidisciplinary teams by generating new and useful user insights, and work closely with designers, analysts and developers to iteratively improve services for users. As a user researcher, you will be experienced in using a variety of user research methods to reveal actionable insights. You will have excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. You will need to be confident in explaining user needs to senior clients and acting as a persuasive advocate for those needs both within the team, the wider organisation. You will have experience with and be comfortable working with agile development teams. You will be able to introduce user research practices into a team, establish a user centred culture, and continually monitor and improve practices.

Key Responsibilities

*Working with lead user researchers and service managers to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service

*Fostering a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs *

*Managing and mentoring junior user researchers to ensure quality of research, and drive improvements in practice. *

*Planning, designing, preparing and running user research activities to support the design, development and continuous improvement of digital government services (including contextual discovery, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing). *

*Designing and running contextual and discovery research to develop a deep understanding of the needs of all users of a service. *

*Managing the usability and accessibility testing process from recruiting participants, designing test tasks, and preparing discussion guides, to test moderation, analysis and presenting results. *

*Designing, executing and analysing quantitative surveys. *

*Leading colleagues to analyse research data and synthesis findings so that research is shareable and traceable. *

*Effectively communicating user research findings to the team and the wider organisation, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and maintaining research outputs on the team wall, formal reports). *

*Working closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features. *

*Working closely with analytics colleagues to define user centred KPIs, to create a rich picture of user behaviour to tell the full story of how and why people use our services. *

*Contributing to the user research community across the organisation.

Essential Skills

*Demonstrable knowledge, experience in and passion for user centred design practices for web, service or software development.

*Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys.*

*Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.*

*Strong understanding of strengths and limitations of different research methods.*

*Proven experience of presenting user research findings in a wide variety of formats and contexts.

*Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services

Desirable Skills

*Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.

*Previous experience within government services.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

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