Head of Workplace

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Allianz Technology UK is made of Infrastructure, Project Delivery, Security, Workplace and Support Functions. 

The Head of Workplace role is within the Infrastructure and Security team, reporting directly to the Head of Infrastructure & Security.

The role will have overall end to end responsibility for delivery of Workplace Change projects, Desktop Support, Telephony, Service Desk, Access functions based across the UK and India in line with the agreed service levels and cost targets.

Responsibilities:

Implement group strategy and help align the OE to on board to these new technologies.

Ensure teams deliver to a high standard and consistently achieve SLAs and KPIs and fostering a culture of excellent customer service within the teams

Drive resolution of business issues and ensure customer satisfaction, quality, cost efficiency, stability and technical performance for services, products and solutions within the area of responsibility

Supervise or lead and develop people in accordance with the Allianz People Attributes, leadership values and relevant guidelines

Primary customer liaison with business and escalation point for workplace related topics attending Service Review meetings and other relevant customer meetings

Leading a program of continuous improvement and optimization of service delivery and organizational transformation within the workplace teams

Delivery of required management and customer reports to agreed schedules and quality

Supporting the financial targets of the branch through effective cost management, process and technology optimization

Skills/Experience:

Minimum of 10 years management experience in an IT service delivery capacity.

Experience managing within a distributed service delivery organization (International desirable).

Excellent communication skills, both written and verbal with the ability to communicate at all levels

High level of proficiency in collaboration, groupware and IT Service Management applications and systems e.g. Service Now 

Demonstrable experience in driving transformation within an organization

Competence to exchange complex information with diplomatic tact and to cooperate with a diverse internal and external audience

Ability to carry out tasks independently in dynamic situations

Experience in workplace transformation in a large corporate including moving to cloud services, e.g. MS Office 365

Minimum of 10 years management experience in an IT service delivery capacity.

Experience managing within a distributed service delivery organization (International desirable)

Excellent communication skills, both written and verbal with the ability to communicate at all levels

High level of proficiency in collaboration, groupware and IT Service Management applications and systems e.g. Service Now 

Demonstrable experience in driving transformation within an organization

Competence to exchange complex information with diplomatic tact and to cooperate with a diverse internal and external audience

Ability to carry out tasks independently in dynamic situations

Experience in workplace transformation in a large corporate including moving to cloud services, e.g. MS Office 365

At the core of the Group's strength lies digitalization and its promise of growth opportunities through a ‘digital by default' strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group - a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves.

Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.

We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.