Senior BI Analyst

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Reporting to the Director of Finance & IT, the Senior Information Analyst will manage the business intelligence team to develop, interrogate and interpret business data and information that will enable the team to support the Organisations corporate and clinical targets, goals, aims and objectives; and the goals and targets established by external agencies (e.g. NHSI, CCGs).

As the Senior Information Analyst you will work closely with Executive Directors, Senior Managers and other key staff and external agencies (e.g. CCGs). Reporting and providing specialist data analytical advice and guidance on key information issues that pertain to Organisational and service performance, ensuring the Organisation has all the information it requires for the forecasting, planning and monitoring of its services and to meet set service improvement targets.

The list below is to outline the main duties of the role but is not an exhaustive list as duties will vary within the given role. We ask all employees to be flexible in their role to ensure we are delivering Safe, Kind and Effective care.

KEY TASKS AND RESPONSIBILITIES

Business and Data Information

 To be responsible for the data requirements and information of the Organisation; understanding data interpretation and reporting Key Performance Indicators ensuring they are delivered / published using appropriate technologies e.g. Intranet, Dashboards, reports;

 To provide expert analytical and information advice by interpreting complex data in simple terms on use of information systems and how best to exploit the data in the system; in particular when new systems are being procured to ensure that appropriate resources are considered in relation to information management

 Ensure that any new systems are compatible with the data warehouse solution (current and future) and with national standards; in addition to advise on changes that are required to existing systems in the light of national data definitions and standards and to ensure that the Organisation is aware of the impact of these changes.

 To ensure the Executive Team and service managers receive regular, appropriate and concise performance reports which include data and information interpretation on a timely basis and to ensure that these reports are reviewed and audited on a regular basis to ensure appropriateness.

 Ensure the rolling programme of reporting utilises the numerous business systems appropriately and is developed and enhanced to demonstrate and evidence service performance mapped against targets and objectives both operational and strategic.

 Develop detailed specialist knowledge of the services within the Organisation, anticipate information needs and requirements and provide a proactive information service to Service and Performance managers.

 Work with Executive leads, clinicians, external agencies to develop complex forecasting, and modelling tools that accurately reflect and enhance service delivery and to use these tools and methods to ensure proactive planning and monitoring for its future services.

To work with clinicians, service managers and external agencies (e.g. CCGs) to exploit existing sources of clinical information and to develop new sources (in conjunction with other Business Intelligence colleagues) to provide benchmarking reports to demonstrate the clinical efficacy of the clinical service provided; to ensure that the report recipients are conversant with the interpretation of these complex reports. In addition, ensure that the information provided will provide the requestor with the knowledge they need.

 Managing conflicting demands from the various points and assess the requirement needs of change, respond to information requests from Executive Directors, Senior Managers, colleagues in other NHS organisations ensuring that responses are produced in a timely manner, consistent with existing published information and answers the query.

 To act as a conduit for all significant Informatics issues that arise within the Organisation and ensure that these issues are communicated to the relevant staff as well as resolving the issue quickly and efficiently.

 The post holder will work on a daily basis with minimum supervision - managing their own and their team's workload to ensure deadlines and targets are met along with addressing issues and challenges.

 It is expected that the post holder will be the Senior Information Analyst for the Organisation and that the post holder will be an effective communicator at all levels of the Organisation as well as staff from external agencies.

Presentation and reporting

 The post holder will be expected to deliver presentations to staff of all levels (Managers, Executives, Clinicians, Managers, etc.) and communicate, interpret and translate highly complex information, ideas and concepts in to a simplistic manner that will ensure the audience will understand the key messages contained within the information.

 To contribute to the preparation and delivery of presentations which are clear and appropriate to the purpose and audience

 To distribute internal reports reliably to the appropriate audience, to ensure maximum availability of information

To provide to requestors a clear narrative including assumptions and data sources in order to interpret requested analyses or reports; to brief requestors in person as well as written.

Communication and relationships

 Provide complex and at times sensitive information using tact and diplomacy as necessary. Communicate via verbal, briefings and reports information, risks, issues and dependencies, including to project teams, sponsors and a range of internal and external staff.

 Maintain constructive relationships with a broad range of internal and external stakeholders. Promote new ways of working including working with new technologies managing the resource implications.

 Participate in and contribute to relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, and political, and contain contentious information, with the aim of providing information and analytical advice

 The post holder will be expected to attend external meetings (remotely and in person) to present relevant contractual data and to respond to any data queries.

Data Quality and Information Governance

To monitor the quality and reliability of data and to work with services to improve data quality, negotiating and influencing plans as required

 Ensure all reports produced meet specified validation and quality control requirements before they are published and take appropriate action to resolve any anomalies found within extracted data or reports

 Ensure new reporting protocols, procedures and timetables are documented and existing protocols, procedures, timetables updated as appropriate for business continuity

Education, Development and Improvement Responsibilities

To participate in the departmental process for appraisal and personal development, ensuring that mandatory training is completed, undertake any training deemed necessary.

Participate in continued professional development and annual individual performance reviews

Team Responsibilities

Manage the workload, output and development of the team mentoring and supporting them when required. The post holder will be expected to utilise the skills within the team and delegate work to junior team members where applicable and required.

To ensure cover for duties of absent members of the data team to maintain key workflows