IT Service Desk Analyst - Birkenhead - up to £21k

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IT Service Desk Analyst - Birkenhead - up to £21kGreat opportunity for a passionate IT professional who is looking to learn new skills and support a busy service desk, with ample opportunity for progression. Client DetailsThe client are a legal and professional services firm and this role is based at their Birkenhead office DescriptionIT Service Desk Analyst - Birkenhead - up to £21kWe are looking for someone who is passionate about IT, is a strong communicator and cares and giving great customer service. · Provide technical support via the telephone and other contact methods to troubleshoot & support workstation, laptop, printer, mobile device, operating system, software & user education issues· Assist senior colleagues in the diagnosis & resolution of server & network faults· Perform administration tasks under guidance from senior colleagues.· Escalate problems / business continuity events as appropriate to 3rd parties, senior colleagues and management· Document recurring issues and system best practices· Perform regular system health checks to ensure continuous system operation· Pro-actively seek out & resolve issues by liaising & engaging with staff at all levels· Complete work in line with agreed targets / KPIsProfileThe successful candidate will need at least 6 months - 1 years' experience on an IT service desk. We are looking for the following IT knowledge:· Proven experience working within a service desk· A sound technical grounding, including a good understanding of networking principles and Microsoft server and desktop environments· Excellent communication, diagnostic and troubleshooting skills· Reliability and a willingness to solve client demands· A keenness for new experiences, responsibility and accountability· Ability to establish a good working relationship with customers and fellow colleagues· Able to prioritise tasks whilst maintaining a clear customer focused approachJob OfferThis is an opportunity to join a growing IT Support function with excellent career progression into 2nd and 3rd line roles in the future. You will be mostly office based and the company will pay for your Wirral Tag if you travel from Liverpool. There is also a Liverpool office which you would be able to work from sometimes. IT Service Desk Analyst - Birkenhead - up to £21k