IT Operations Manager
Recruiter
Intec Select
Listed on
14th January 2022
Location
Chatham
Salary/Rate
£65000 - £70000
Type
Permanent
Start Date
2022-01-13 00:00:00
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IT Operations ManagerA highly reputable and market leading financial corporation is currently hiring an IT Operations Manager who will be responsible for the daily operations and oversight of the cloud infrastructure within a multi-million corporation. This role is paying up to £70,000 + Bonus + Remote Working options (some office presence is required).
To be considered for this role, you must have demonstrated proven experience within service desk/desktop/infrastructure support and be able to provide strategy, governance, capacity planning and resourcing for a small to medium sized corporation who is about to embark on a cloud transformation.
Core responsibilities:
• Implementing solutions to challenges and problems, including deputising for the Group Head in their absence.
• Develop and improve infrastructure plans, services, policies, procedures and processes
• Identify and take action to mitigate risk, ensuring effective controls are in place.
• Driving redress to increase the effectiveness of our services; identify and implement continuous improvement;
• Contribute to the design and delivery of a quality improvement framework by analysing and interpreting data;
• Support the delivery of a wellbeing framework for employees and contribute to the overall development of staff
• Oversee timing, resources, scheduling and staffing to effectively meet high demand and keep customer experience smooth and timely.
• Take a hands-on role where necessary, particularly on project management work, IT budget forecasting, DR Tests
• Prioritise workload and focus for the on and off-site technical resources
• Leading teams of highly technical professional specialists during change/release management
• Operationalising, implementing and developing the Groups IT Operations Strategy to provide direction to teams.
• Assist in analysis, planning and oversight of all elements of the Group's Infrastructure Operations
• Working with key stakeholders across the globe to build and maintain infrastructure systems which are effectively managed & implemented
• Translating organisational direction into specific team and individual job expectations through effective coaching, performance management and monitoring
Essential:
• Equivalent to 10+ years' experience of service desk/desktop or specialised IT Operational support experience or similar role
• Equivalent to 10+ years' experience in management including recruiting talent, managing current performance and training and mentoring staff
• 5+ years' experience coordinating installations, upgrades, and maintenance of day-to-day operations.
• 5+ years' experience working knowledge and understanding of Continual service improvement lifecycle
• 5+ years' experience leading service delivery around applications, Cloud, websites etc. in a multi-office global environment
• Technical knowledge of operational infrastructure (Azure/AWS, Virtual Data Centre), devices (laptops/ virtual desktops)
• Experience supporting service delivery function
• Experience in running or influencing Incident, request and change Management
Benefits Package:
• £65,000 - £70,000
• 15% Bonus
• Work from home options
• Flexible working
• 25 Days Holiday
• Medical Cover
• Life Cover
• Pension
• Flexible Benefits
IT Operations Manager
