Online since 1999 | 12,923 IT Jobs Live NOW

Website Support Manager

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 14th January
Location: Liverpool
Salary/Rate: £23000 - £25000
Type: Permanent
Start Date: ASAP

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Website Support ManagerLocation: LiverpoolSalary: £23,000 to £25,000Job Type: Full Time, PermanentThe Company:Connect is a specialist provider of award-winning web solutions. We are experts in web development and design, intranet development, app development, content management systems, database systems and software development. We also provide web hosting, and support services such as SEO. Our main client base is public sector and we have a smaller but prestigious private sector client base. Our clients include the DVLA, HMRC, HM Treasury, North West Ambulance Service, NHS Education for Scotland, North West Air Ambulance, Cardiff University, the Welsh Government and Hewlett Packard. This is just a selection of the prestigious client base that you would be working with.Connect is situated in the heart of Liverpool city centre with everything that has to offer, including excellent public transport links. We operate a Cycle to Work scheme, a free life assurance scheme and provide free eye tests. Fruit, tea and coffee are provided for all staff and we have a programme of social events that everyone is welcome to get involved with. We are one of the longest established agencies in the UK with a wealth of knowledge and expertise. We pride ourselves in being a friendly and welcoming workplace where our staff are our biggest asset. We are working under a hybrid model, with staff having the option to work from home each Thursday and Friday.The Role:Do you want to work for an award-winning, digital technology company based in Liverpool city centre? Do you have a passion for excelling in customer service and for providing the highest level support? Maybe you are looking for a way to turn a technical background into an exciting new prospect for your career?Connect is looking for a Website Support Manager to take the lead on managing existing clients who have support contracts with us. The focus of the role is both around the work we are doing with them now, and to provide clear paths to show how we can help them in the future. We boast an impressive repeat business rate and we want you to make sure we maintain that whilst exploring new avenues to work with our clients. We'd love you to share your ideas around best practice and bring a clear perspective to client relationships, assisting in the management of our client accounts.We have identified this new role to centralise and unify what we do in two key areas:delivering ongoing support services to clientsproactively identifying opportunities to enhance client sitesResponsibilities:Liaising with clients regarding support requests, responding within SLAsPrioritising, scheduling and pricing work appropriatelyProviding regular reports of support activity on a client-by-client basisLogging and monitoring support requests, solutions proposed and turnaround times using an online toolProactively identifying innovations and examples of best practiceReviewing and proposing ways we can offer an improved customer experience to our clientsAssisting Project Managers to maintain good communication with clients and maintain on-going dialogueThe Candidate:Essential Requirements:A good degree or NVQ Level 4+ in a suitable subject, preferably an IT related degreeHigh level skills in MS Word and ExcelA good understanding of the website development processAn understanding of the software development life cycleKeen to continuously learn and develop your skills in web site development and managementGreat problem solving skillsExcellent communication skills, able to liaise at all levels with clients and the wider teamGreat organisation skills, able to work across multiple projects and prioritiseA thorough eye for detailGreat team playerThe capability to deliver to strict deadlinesEnthusiasm for web technology, IT and all things digitalOther tasks, as appropriate.Desirable Requirements:Experience of managing website content using a CMS such e.g. Wordpress, Umbraco or similarExperience of project management in a digital environmentExperience of website design and development and/or software testingConnect is an Equal Opportunity employer. No agencies please.Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with experience of Web Developer, Web Designer, Front End Web Developer, Web Development, Software Development, JQuery, SQL, Web Engineer, HTML, PHP, Java, CSS, JavaScript, SQL Server, Bootstrap, MYSQL, WordPress, Front End Developer, Web Design, SQL Developer, MySQL Developer, SQL Developer, IT Engineer, HTML Developer, Web Technician, Web Engineer, Skilled Web Developer, Website Developer, Senior Web Developer, PHP Developer, Account Management, Website Support, Web Project Management, Client Management, Client Support, Client Liaison may also be considered for this role.