Multinational Coordinator
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Job Title: MN Client Coordinator
Department: Multinational Centre of Excellence
Reports to: Team Manager - Account Service Delivery Team Matrix Manager:
Purpose of the role: Deliver technical support and programme administration on an assigned portfolio of Multinational RT & RM accounts.Job title - MN Client CoordinatorLocation - London/RemoteRate - Up to £110 PAYE or Umbrella £143Start date - ASAPContract - 6 months
Required Competencies:Multinational Knowledge
§ Accountability for Results
§ Dependability
§ Customer Focus
§ Execution
§ Flexibility
§ Relationship Management
§ Business Knowledge
§ Initiative
§ Problem Solving
§ Communication Skills
Accountabilities for the role:
§ Liaison with Brokers, Internal and External Clients across UK and International Territories to ensure quality of service delivery
§ Obtain all necessary technical programme servicing information through AIG systems and liaising with all Account stakeholders
§ Collate and provide necessary territorial information as required in relation to global regulation requirements
§ Support the Client, Senior and Account Executives to ensure policies are issued in line with Service Level Agreements
§ Check, agree, validate and communicate global premium allocations and use them in conjunction with reinsurance structures to establish and complete account profiles
§ Liaise on technical service issues with appropriate departments to expedite resolution
§ Regular liaison with Team Manager/MCoE Management to manage pipeline of account activity on a monthly basis
§ Issue clear instructions for all premium bookings and reconcile Reinsurance arrangements with all front end and back end systems
§ Organise issuance of all necessary insurance programme certification
§ Coordinate captive premium movement or policy tracking
§ Communicate to relevant parties (internal & external) and meet service requirements on all allocated accounts as specified in SLAs
§ Preparation (profiles), issuance and co-ordination of NOC's, Structure Builds, OMeGA Requests and Network Instructions
§ Resolution of accounts queries/OMeGA Rejects and other post bind programme discrepancies
§ Track bookings by completing the Bookings Database
§ Ensure that performance objectives are set and assessed against the relevant FSA TCF outcomes
§ Carry out your accountabilities and objectives within the framework of AIG Europe Ltd's TCF policy
Experience & Qualifications Required:
§ Strong communication/interpersonal skills
§ Knowledge of non-conventional and multinational Insurance programmes
§ Good time management skills - ability to handle multiple priorities, organise work and meet deadlines
§ Ability to work on own initiative / Organised
§ 2+ years in a Commercial insurance environment / London Market
§ Computer literacy required: IT packages; MS Outlook, Excel and Word.
§ Strong administration skills
§ CII Qualification desirable or progression towards