|Listed on:||11th January|
|Salary Notes:||Competitive + Benefits|
German OR Spanish OR Italian -speaking Defender Fast Track Engineer
We are looking for a thoughtful, analytical and highly energised Defender Fast Track Engineer. This position is home based, permanent and full time. This role is at Consultant to Senior Consultant. This role can also be a permanent or 18 months fixed term, depending on your preferred choice.
The FastTrack Defender team is looking for a thoughtful, analytical and highly energized FastTrack Engineer to join a new team that will be responsible for delivering onboarding Defender workloads.
The FastTrack Engineer should be a recognized technical expert who is interested in running complex operations across multiple countries, interested in coaching and mentoring others, able to analyze complex technical and non-technical data to understand challenges and opportunities and to drive results through their impact on others.
The FastTrack Engineer is also responsible for the technical aspects of onboarding customers which includes providing proactive guidance and remediation assistance.
The FastTrack Engineer will have to work with Defender customers, assess their environment, network and software to identify the actions needed for a smooth and quick Onboarding of Microsoft Defender, to define and execute a remediation plan together with the customer's security staff as well as coach and mentor other FastTrack engineers on assisting Microsoft customers. You are responsible for executing the delivery of the customer Onboarding Experience for Microsoft Defender while utilizing the company's IP and assets across partners, Microsoft Enterprise services engineering and support teams.
Your key business metrics will be:
Your specific responsibilities will include:
Successful Candidate Competencies:
The ideal candidate will have a two-year degree or the equivalent in work experience and preferably 3 years' Customer Support and / or security experience. The successful candidate will have the ability to communicate effectively with corporate customers, possess an understanding of the Onboarding process and demonstrate a vision for the future of Microsoft Defender solution. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
Benefits we offer:
Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 50,000 digitally connected people across 26 countries, bringing clients the best thinking through a collaborative culture that honours diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.
Avanade® is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.
Contact Name: Avanade
Job ID: 3029264