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Senior Manager of Infrastructure and Operations

Premium Job From Nigel Frank International
Recruiter: Nigel Frank International
Listed on: 10th January
Location: La Plata
Salary/Rate: £114824 - £123026
Type: Permanent

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Our client is looking for a Sr. Manager of I&O to make an immediate impact. If you are looking for your next career move please email Lorena at

*Open to US Citizen and Greencard Holders*

How You'll Make an Impact

This is the highest role in the infrastructure and operations (I&O) function within I&T, accountable for I&T Infrastructure and Operations throughout the organization. The head of I&O is responsible for the delivery of all I&T infrastructure and related I&T operations used to enable business capabilities and services across the enterprise.

The head of I&O brings current knowledge and future vision for transforming the I&O function including its strategy, service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities.

As a key member of the senior I&T leadership team this role contributes to the development and execution of the enterprise wide I&T strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value.

Key Accountabilities
Sets the strategy and goals of the I&O organization to maximize the success of business and I&T enterprise initiatives.Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.Works with the I&T senior leadership team on the service portfolio and governance required to prioritize resources, including budget.Builds successful stakeholder relationships with other I&T and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of I&T services to meet those needs.Creates and aligns an I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them.Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of I&T and the enterprise and is within plan.Defines, develops and manages a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets.Collaborates with the Security Manager to ensure I&O embrace and apply security strategy.Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by internal audit, compliance teams and other risk-related functions as required.Leverages influencing and negotiation skills across I&T and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals.Provides direction on what emerging technologies should be incorporated into I&O products and services to successfully deliver overall IT strategy.Champions I&O involvement in the I&T organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.Provides oversight for the operation and support of I&T systems.Directs the development of an I&O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.Works with Talent & People Operations and the I&T leadership team to develop and execute workforce plans that ensure I&O can supply skilled resources to meet current and future demand.Develops the maturity of I&O to improve efficiency, deliver new innovations and increase collaboration with other business areas.Drives the adoption of and commitment towards service improvements.Serves on IT planning and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics

What We're Looking For
Bachelor's degree from an accredited US university or 5+ years of I&O management or relevant experience.Track record of delivering strong results on mission critical priorities while building your team. Detail orientedExperience in the following:Networking, VOIP, SDWanStorageWindows ServersSQL ServerExchangeSharePointOffice 365VMWareAzureFirewalls (Sonicwall)VeeamITIL or ITSM Certification preferred