Technical Support Analyst

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Job Title: Technical Support AnalystLocation: London, EC3A 7AGSalary: £28,000 - £30,000 per annum, depending on experienceJob Type: Full Time, PermanentHours: 37.5 hours per weekThe Company are one of the largest independent IT service & support companies in the UK. Their philosophy of 'service beyond the call' delivers a high level of support to all their client's communications and data management requirements.About the role:Monitor Lockton LANDesk Service Desk to check whether there is any pending call, check every 1 hour, depending on call volumeResolve pending callsDesktop Services Room MaintenanceParts stock management and logisticsAt the end of the day add a note to any pending calls in the HelpdeskPC builds with SmartDeploySetting up in place a new prebuilt desktop PCSetting up in place a new Thin Client (Wyse Box), referred as VDI project desktop setupInstalling monitor support arms. It is recommended to have a batch of 2 or 3 ready in advanceOthers: user general issues with desktop hardware such as mice, keyboards, screensCurrent technologies server hardware and software supportCurrent technologies clients' hardware and software supportConfiguration Items Management and logisticUser account and email managementWindows Platform Deployment -builds of Windows images, working knowledge and build computers when requiredHardware expertise: maintenance and support of server, desktops, laptops and thin clientsUse of Service Desk manager software, knowledge of ITIL proceduresThin OS clients setup within a Citrix managed environment: Wyse box and IGEL terminalsPhysical desks installations and desk movesAbout you:Skills:MCSA / MCITP Windows Server Administration (desirable not essential)Working knowledge of Citrix, VMware and virtual platformsWorking knowledge of Server hardware supportWorking knowledge of current client devices: PC, Macs, mobile devicesWorking knowledge of network infrastructure and devicesPersonal attributesThorough, demonstrates attention to detailAble to work on own initiative with minimum supervisionOrganised and able to identify and prioritise workSupportive and reliable team memberAble to work well to pressurised deadlinesMust appreciate importance of standardsMethodical workerExcellent time keeperLogical thinkerPrepared to be hands onPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; IT Analyst, IT Technician, IT Service Desk Technician, IT Desk Support, IT Support Technician, Desktop Support, IT Support Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support, 2nd Line Support Engineer, 2nd Line Support may also be considered for this role