IT Support Analyst

A growing business with a fantastic reputation is looking to appoint an additional IT Support Analsyt to join their team.Client DetailsMy client are a rapidly expanding data centre. DescriptionAccountable for ensuring all calls are received and handled per process to agree SLAs Be responsible for 1st/2nd line support investigation and diagnosis ensure calls are escalated correctly and customers are kept informed of their progress.Opportunity to work on technical projects alongside more senior members of the team.ProfileProven experience in 1st Line supportWindows Server administrationOffice 365 / Exchange OnlineActive DirectoryGood organisation and time management skillsJob OfferSalary paying up to £23,000Excellent holiday package Competitive benefits Dynamic working environment