IT Help Desk Technician


Premium Job From Premier Group

Recruiter

Premier Group

Listed on

10th January 2022

Location

Franche

Salary/Rate

£23000 - £23000

Type

Permanent

Start Date

2022-01-10

This job has now expired please search on the home page to find live IT Jobs.

Role: IT Help Desk Technician
Location: Worcester
Salary: £23’000
Type: Permanent
 
Premier Group are currently engaged with a large established client in the Worcester area, who require an IT Help Desk Technician to provide efficient and effective technical assistance on a variety of systems as part of a small IT support team.
 
The right IT Help Desk Technician must have experience of working in a WAN and domain environment, communicating effectively to understand issues and explain solutions. They must be user-oriented and patient to deal with colleagues who have little IT knowledge.
 
IT Help Desk Technician - Responsibilities
Serve as first point of contact for users seeking technical assistance via the Freshservice help desk system.Perform remote troubleshooting through diagnostic techniques and pertinent questions, with the assistanceof our IT partners.Accurately and actively maintain asset and licence registers, Active Directory and Exchange.Install and maintain desktop and laptop PCs, WAPs (Ruckus), printers, desk and mobile phones.Install and maintain client software such as anti-virus, Sage and MS Office; utilising WSUS for updates 
IT Help Desk Technician - Technical Requirements
A minimum of two years’ MS Windows experience in an IT Help Desk role.Experience administering Windows Server 2012/16/19 in vCenter, including Exchange.SQL Server and T-SQL experience preferred.Ability to diagnose and resolve basic technical issues.Manage and prioritise tasks effectively.Excellent communication skills.Customer-oriented with a friendly personality.One or more Microsoft Windows qualifications is preferred.Access to a car is essential as travel between sites will occasionally be required.Must be willing to work in a shift-based team with additional on-call hours. 
If you are an experienced IT Help Desk Technician looking for a new and exciting role then please get in touch with Sam Hayward at Premier Group (Birmingham Office)
 
Not for you? Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in these roles.

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