IT Service Desk Analyst
Recruiter
Intec Select
Listed on
10th January 2022
Location
Basingstoke
Salary/Rate
£19000 - £24000
Type
Permanent
Start Date
2021-12-09 00:00:00
This job has now expired please search on the home page to find live IT Jobs.
Service Desk / 1st Line Support Analyst - £19k-£24kOverview:
An excellent opportunity has arisen for a Service Desk Support Analyst to join a market leading and highly profitable insurance company based in Basingstoke.
Reporting to the Service Desk manager, your main duties will be help monitor and maintain the IT systems and networks within the business, ensuring minimal disruption to the daily business. This is a hands-on technical role, solving a wide range of IT problems across the business.
Role & Responsibilities:
Answering telephone and logging tickets with appropriate details and triage
Exceptional Customer Service skills required to support our internal customer base
First line fixes where appropriate
Escalating following the correct process
Installing and configuring computer hardware, operating systems and applications
Troubleshooting system and network problems including diagnosing and solving hardware/software faults and talking staff through a series of actions to resolve technical issues remotely
Supporting the rollout of new applications
Escalating serious technical issues as and when appropriate following process
Essential Skills:
Customer focussed and driving to provide excellent service to the business
Good problem solving skills and logical thinking
The ability to online research solutions to problems
The ability to prioritise and manage a busy workload with many open cases
The ability to work well under pressure and to strict deadlines with attention to detail
A genuine interest in technology and business with the ability to self-motivate
Good written, verbal & listening communication skills
Easy going, friendly and approachable
Essential Experience
Microsoft office applications
Some previous experience on helping others with IT issues.
Desirable Experience
Familiarity with a ticketing system or application to log faults.
Previous work experience in an office environment
Package:
£19-24k basic salary
Workplace pension scheme
Excellent benefits package
ServiceDesk / 1st Line Support Analyst - £19k-£24k
