IT Support Technician

This job has now expired please search on the home page to find live IT Jobs.

The IT Support Technician opportunity is based near St. Austell. The role will focus around configuring and troubleshooting 1st line end user queries and escalating to relevant team. You will be expected to travel during working hours to multiple sites across South UK regions. Client DetailsOur client is a world leader In Manufacturing and production, o?ering high value-added solutions to many di?erent industries, ranging from process manufacturing to consumer goods.DescriptionThe IT Support Technician will need to be based near St. Austell. Responsibility for managing all procedures related to the identification, prioritisation, and resolution of end user requests, including the monitoring, tracking, and coordination of Support functions.Planning, configuring, installing, maintaining IT hardware & software.Support Mobile Device Management (Mobile, Tablets)Provide remote IT SupportSupport Phone SystemPerform installations, upgrades & deployment of workstationsProvide IT field support for industrial plant and officesDiagnosis, resolving and documenting hardware and software problems in a timely and accurate wayProviding end users with appropriate assistance through ticketing systemIdentify and prioritise, resolve end user requests, including the monitoring, tracking, and coordination ofSupport functionsPerform regular site visits to remote sites with engagement with local managers for IT SupportSupport users in the use of IT equipment by providing necessary training and adviceProfileThe IT Support Technician will have a 1 year proven track record in a similar environment.Helpdesk ExposureMicrosoft workstations (7/8/10)Microsoft Active DirectoryMicrosoft servers (2012/2016) (Desirable)Network connectivity (Desirable)Microsoft Qualifications (Desirable)Full driving licence (required)Job OfferSalary range between £20,000 - £22,000On call rota is 1 out of 5 / 6 weeks (will commence after 6 months)Hours are - Monday to Friday, 37.5 hours per week Other benefits include Holiday, pension + more. Fantastic team culture, working for a large global business who offer on-going training and progression.