Commercial Team Leader
Recruiter
IC Resources
Listed on
7th January 2022
Location
Leeds
Salary/Rate
£31000 - £35000
Type
Permanent
Start Date
2021-12-07
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APPLY NOW!!Commercial Team Leader - Leeds
Well known distributor is in search of an experienced Team Leader to join their office in Leeds. Suitable candidate will be responsible for ensuring that the department meets sales, margin and customer satisfaction targets by recruiting, developing, maintaining and monitoring a motivated, engaged and informed team of customer service representatives. The role requires strong collaboration and cross functional stakeholder engagement to meet supplier, business and customer goals.
Candidates are required to have experience a minimum of 2years’ experience in team management and proven leadership skills, with the ability to motivate and energise a team ideally contact centre or fast paced office environment.
Overview:
Leading, motivating, coaching and developing both individual team members and the team as a whole to meet key KPI’sWorking collaboratively within the Commercial Centre community to identify, implement and drive activities that continually build customer loyalty and improve the quality of customer experience whilst creating opportunities for colleague involvement and ownership.Developing commercial acumen and capability within the department, driving increased quote conversion, improved qualification and appropriate use of MPV. Colleagues will understand the impact of their decisions on the bottom line and deploy a win/win approach to businessWorking with key stakeholders to drive the digital/self-serve proposition, releasing bandwidth for colleagues to focus on revenue enhancing activity.Reviewing colleague and department performance data and translating into actions to improve outcomes in department.Requirements:
Excellent call handling, literacy, numeracy and analytical skillsDemonstrable ability to influence the sales number.Fluent in English spoken and written - additional language advantageousHighly motivated self-starter with the ability to prioritise a demanding workload.Ability to demonstrate resilience; self-awareness and an understanding of personal impact.Ability to build and maintain an effective understanding of the electronics industry.Ability to evaluate data to drive revenue increasing activityStrong stakeholder management and influencing skillsMinimum intermediate user of Microsoft Office.For further information, please get in touch with Fatima.
