2nd/3rd Line IT Support
Recruiter
Premier Group
Listed on
6th January 2022
Location
Cradley
Salary/Rate
£30000 - £30000
Type
Permanent
Start Date
2022-01-06
This job has now expired please search on the home page to find live IT Jobs.
Role: 2nd/3rd line IT SupportLocation: Birmingham
Salary: up to £30’000
Type: Permanent
Premier Group are currently engaged with a well-established client in the Birmingham area, who require 2nd/3rd line IT Support to join their team following an expansion of the IT department.
The successful 2nd/3rd line IT Support Use the IT Service Desk ticketing system to log IT issues from customers over the phone, by email, or via chat and Provide 2nd line support for issues escalated from the 1st line support team.
You will also be able to work 1 in 4 Saturdays.
2nd/3rd line IT Support - Responsibilities:
Troubleshoot IT issues relating to hardware, workstations, software, networks, telephony, and cloud technologiesCarry out any project-related tasks provided as requiredEscalate complex issues to 3rd line engineersMaintain exceptional service to customersEnsure documentation is up to dateProvide any staff training if required
2nd/3rd line IT Support - Requirements:
Must have 2nd Line IT Support experience on an IT service desk and/or in a customer-facing roleCompetent in using IT helpdesk applicationsExperience in troubleshooting and managing incidentsStrong knowledge of Windows Operating SystemsKnowledge of Microsoft 365Experience in Active Directory, Exchange, and IP telephonyMicrosoft 365 accreditation (or working towards it) is desirableMust have excellent customer service skills, be self-motivated, be willing to learn new skills, and have good IT career aspirations
If you are experienced within 2nd/3rd line IT Support and you’re looking for a new and exciting role, then please get in touch with Sam Hayward at Premier Group (Birmingham Office)
Not for you? Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in these roles.
