IT Infrastructure Support Manager

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We are currently seeking a Senior IT Support Manager.  In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you'll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.

Objectives of this Role

Lead large IT projects, including the design and deployment of new IT systems and services

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

Own projects, solutions, and key responsibilities within a larger business initiative

Handle business-critical IT tasks and systems administration

Research and evaluate emerging technologies, hardware, and software

Track and maintain hardware and software inventory

Responsibilities for IT Manager

Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

Help define IT infrastructure strategy, architecture, and processes

Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs

Assess vendors and develop test strategies for new hardware and software

Troubleshoot hardware and software issues related to internal IT

Supervising daily operations of network and server infrastructure

Aligning IT infrastructure with current and future business requirements and goals

Evaluating risk, developing network recovery and backup processes

Assessing and purchasing new and replacement hardware

Testing, troubleshooting and adjusting information systems to operate effectively

Implementing security of the network, data and its storage and communication systems

Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions

Train employees on both software and hardware, troubleshoot, and provide technical support when needed

Develop and execute disaster procedures, and maintain data backups

Manage information technology and computer systems

Identify problematic areas and implement strategic solutions in time

Preserve assets, information security and control structures

Proven working experience as an IT Manager or relevant experience

Excellent knowledge of technical management, information analysis and of computer hardware/software systems

Expertise in data center management and data governance

Hands-on experience with computer networks, network administration and network installation

Qualifications for IT Manager

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience

5-7 years experience in IT management

Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies

Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems

Strong critical thinking and decision-making skills

Excellent project management skills and strong ability to prioritize

Firm grasp on IT infrastructure and operations best practices

Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring.

Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications.

Expertise with implementing, configuring, and testing solutions

Proven leadership skills

Strong creative and analytical thinking

Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)