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Senior Service Desk Analyst

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 5th January
Location: London
Salary/Rate: £50000 - £50000
Type: Permanent
Start Date: ASAP

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Job Title: Senior Service Desk AnalystLocation: LondonSalary: CompetitiveJob type: Full time, PermanentEkco is a global innovator in cloud solutions. We specialise in enabling companies to progress along the path of cloud maturity, managing transformation, and driving better outcomes from our customers' existing technology investments.In a few words, we take businesses to the cloud and back!We have over 330 (and counting) colleagues across a number of regional offices in the United Kingdom, Ireland, and the Netherlands. Our team members enjoy collaboration in family-friendly working environments that support personal autonomy, development & goal-centred ambition, and an overall shared commitment to deliver market-leading cloud services.The Role:At Ekco our people and culture come first! We have grown at a fast pace over the past year, and due to our continued expansion in 2021, we are now searching for a talented Senior Service Desk Analyst to join our London-based team (Richmond/ Central London, or London - City). Key Duties: Ekco provides managed cloud services, and our ability to provide responsive, agile, and above-all intelligent support is why our customers choose us above larger, slower-moving competitors. As a Senior Service Desk Analyst (2nd / 3rd Line) one of your primary responsibilities is to respond to customer support inquiries, tickets, and change requests. With large scope for accelerated growth, this is the perfect opportunity for a motivated individual looking to proactively progress their career!About you:The ideal candidate will be truly passionate about IT and have at least 2-4 years of experience in an IT technical role (ideally remote hosted desktop support)You will be happy liaising with customers, mainly on the phone as most of our support and consultancy is provided remotelyYou should be able to explain technical issues in easily understood termsYou will need to be able to work in a team and meet SLAsYou should have the ability to work under tight deadlines and be able to prioritise under pressure as you will be working on multiple projects at the same timeYou will be able to troubleshoot complex technical issuesYou will be responsible for managing your own timeYou will be expected to learn quickly and work with a variety of new and different technologiesYou will be expected to join the on-call, out-of-hours rota, and work outside of standard M-F office hours on occasion for planned maintenance activitiesEssential Skills:CitrixSCCM (Microsoft System Center Configuration Manager)Microsoft Windows Server 2012-2019Microsoft Desktop OS Windows 7, 8, 10Microsoft Active Directory / Hybrid AD / Group Policy / In Tune / TeamsMicrosoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud ServicesMicrosoft Office Problem solvingBonus point if you have: Service NowITILMicrosoft SharePointMicrosoft SQL ServerNetworking & FirewallsPowerShell ExperienceMicrosoft Azure exposure and console adminWhy Ekco?We are one of the fastest-growing cloud solution providers in EuropeOur company culture is exceptional and comes from a shared vision of delivering marketing leading cloud services in an unbeatable work environmentFlexible working with a family-friendly focus are at the core of our company valuesWe have beautiful office locations across the UK, Benelux, and Ireland, with highly talented and supportive colleaguesVMware & Veeam top partner statusFeel like having some zen time? You'll love our company subscription to HeadspacePlease Note: STRICTLY NO AGENCIES.We do not offer VISA sponsorship.Ekco is an equal opportunities employer. Please click on the APPLY button to be redirected to the company's page to complete your application.Candidates with the relevant experience or job titles of: IT Support Service Desk Team Leader, Senior IT Service Desk Consultant, IT Support Consultant, 2nd Line Engineer, 2nd Line IT Support, Senior Helpdesk Support, 3rd Line IT Support Analyst, 3rd Line Support Technician, Senior Helpdesk Analyst, IT Support Analyst may also be considered for this role.