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IT Service Desk Analyst (1st Line Support)

Premium Job From AMS Contingent Workforce Solutions
Recruiter: AMS Contingent Workforce Solutions
Listed on: 5th January
Location: Cardiff
Type: Contract
Start Date: ASAP

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our Client is a big four consultancy firm with a global presence, operating in over 150 countries. This organisation works with many public and private companies spanning multiple industries. The advisory work that they cover spans across audit, Accountancy, tax, corporate finance and consulting.

On behalf of this organisation, AMS are looking for a IT Service Desk Analyst (1st Line Support) for a 6 Month contract based remotely.

Purpose of the Role:

As the first line of support for our 17,000 UK employees, you'll have to be on the ball. Delivering first-time fixes across a variety of applications and technologies requires aptitude. It's a busy team that demands a 'can-do' attitude to problem solving. The ability to take ownership and manage a problem to its successful resolution will be key. You'll need to use your initiative and be flexible in your approach in order to professionally and efficiently deliver the results your colleagues need.

As a IT Service Desk Analyst (1st Line Support) you will be responsible for:

  • First Line Support

What we require from the candidate:

  • Systems; service now is their tickets system
  • Password Queries, 90% standard, laptop broke etc
  • Office 365 issues, syncing issues, general and standard
  • A working knowledge of Windows 8 & 10 in both corporate and IT service desk environments would be advantageous

This client will only accept workers operating via an or engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

Contact Name: Christopher Leckey
Reference: TJ/6217/CL ITSDA241221_1641378132
Job ID: 3025755



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