Microsoft Support Engineer

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Job Title: Microsoft Support Engineer

Job Type: Permanent, Full-Time

Location: Remote

Salary: $70K - $100K base, plus bonus SummaryOur Managed Services Team is fast paced, nimble and stands for excellence. As such you will be a vital part of the team. This role is for someone who loves variety and is passionate about growing a career as a world-class Engineer. You will be responsible for working with partners and end customers to understand their requirements and to design and deliver exceptional outcomes for their Managed Service environments. Your main responsibilities include:Support of Microsoft services including Azure, Active Directory, Config Manager, SQL, Microsoft 365, and EMS (Intune, AADP, AIP)Assisting with the development, enhancement, and documentation of company support processes for Azure, Active Directory, Config Manager, SQL, Microsoft 365, and EMS (Intune, AADP, AIP)Mentoring, supporting, and developing service desk agentsWorking closely with our partners to deliver exceptional outcomesOwning and driving customer successIf you have excellent communication skills, an eye for detail and love to deliver exceptional outcomes, we want to meet you.Ultimately, you will ensure our company's Managed Services #DeliveryExcellence efforts help us achieve our immediate and long-term business goals in the USA, UK and Australia. Reports to the Service Delivery Manager / Service Excellence Manager and works closely with the Managed Services Director.Job Duties: Support function at level 2/3 for the Microsoft stack, including Azure, Active Directory, Config Manager, SQL, Microsoft 365, and EMS (Intune, AADP, AIP)Follow an ITIL based managed services framework and best practicesInfrastructure Engineering and responsible for building, creating and increasing the reliability and efficiency of all systems and platforms across the multiple Citrix FarmsDeploy new application and enhancements to existing applications, software, and operating systemsConfiguration of hypervisors and management of hosts running VMware / Hyper-VHypervisor management in support for MCS, VDIs, and PVSConfigure and support Application Delivery controller (ADC) and Access Gateway solutions to support scalable delivery of applicationsCreation of PVS images and the management of existing vDiskDeployment and management of Virtual Desktop Infrastructure (VDI) using Citrix MCSUpgrading and updating the Citrix system's applicationsDocumentation including support processes and proceduresBuilding relationships with customers and partnersStaying up to date with the fast-paced world of ITUnderstanding and awareness of Service Management processes and toolsRequired Qualifications:Outstanding experience in Microsoft technologiesCertifications in at least two of the following: Azure, Microsoft 365, IAASS, or CitrixStrong knowledge of Citrix, supporting and preserving the Virtual Desktop setup of the client environment, which includes XenDesktop, XenApp, and othersStrong technical knowledge of most versions of Citrix up to 7.15 (primary focus on XenDesktop) as well as Application Delivery Controller (ADC) experience in a large Citrix Farm environmentStrong knowledge of Directory Services (LDAP, Active Directory, Group Policy)Knowledge of authentication mechanisms such as ADFS, SSO and Modern AuthenticationWorking skills in EMS, for example (Azure, Intune, Intune Hybrid, AADP, ARMS, LDAP, Active Directory, Group Policy)Working knowledge of the features and security components of Windows desktop operating systems - Windows 7, Windows 8.1 and Windows 10Strong knowledge of Azure, VM's, Network Security Groups, Infrastructure admin, SQL adminExperience with cloud technologiesExperience with Windows 10 supportRelevant MCSE/MCSA certificationsUnderstanding and awareness of Service Management processes and toolsBenefits:Health/Dental/Vision PTORemoteAdvancement opportunities with structured career paths Please email [email protected] for immediate consideration!