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IT Support Engineer

Premium Job From Jefferson Wells
Recruiter: Jefferson Wells
Listed on: 31st December 2021
Location: Amersham
Salary/Rate: £20 - £20
Type: Contract
Start Date: ASAP

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IT Support EngineerLocation: Pollards WoodDuration: 24-month contractRate: £20.50 an hour PAYE Role Summary:As an IT Support Engineer, you will be a part of the MyTech Lounge team.The MyTech Lounges are a site-based 'walk up' service for users to get support for their IT services or devices. You will be based at a desk and provide support to the site location focusing on customer service & prompt incident ticket resolution. Working as part of a team at the MyTech Lounge while being the direct liaison with end users to troubleshoot & resolve their open IT issues. Essential Responsibilities:In this role, you will:Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room and physical connectivity.Manage on-site inventory of PCs and mobile devices - including lockable storage and the return or receipt of devices to/from a central depot or OEM.Provide support to remote users through the telephone or Skype session - including screen sharing or direct access to the user's machine.Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.Partner with Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.On-site hands and eyes support for other IT teams.Ensure all business policies and standards related to client services and IT security and compliance are being met.Drive and deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available tools and resources.Analyse and resolve complex hardware and software issues.Communicate, orally and in writing, technical information to audiences at all levels of the organisation. Qualifications/Requirements:Bachelor's Degree in Computer Science, Information Management or other technical / IT field OR (a Minimum 1 years of relevant IT work experience)Minimum 1 years of experience with client (PC) technologies and support services.Experience in mission critical IT operations support environmentsAbility to effectively interface with all levels of the organisation and external customersExperience working in a global organisationStrong listening skillsAbility to develop and follow proceduresAbility to manage multiple, simultaneous tasks, client relationships and expectationsExcellent written and oral communication skillsStrong team player - collaborates well with others to solve problems and actively incorporatesEffective problem identification and solution skillsProven analytical and organisational ability