Service Desk Analyst / Technical Support Engineer


Premium Job From Connected IT

Recruiter

Connected IT

Listed on

24th December 2021

Location

Wakefield

Salary/Rate

£22000 - £26000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Service Desk Analyst / Technical Support Engineer An excellent opportunity has arisen for a Service Desk Analyst to join a company in Wakefield as they embark on a large IT transformation journey, with their IT Department being central to the delivery of the company's new 5+ year IT transformation strategy.The successful candidate will join an existing IT Service Desk Team of approximately 15 engineers, providing effective technical support to users in response to issues raised via phone, email and some in person.Responsibilities will include:Use of Active Directory, Exchange, O365, basic networking (LAN/WAN/VPN/protocols etc), server administration, anti virus software and various other applications.To act as the first point of contact for users and suppliers for all IT support queries and issues.Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool.Provide support for end user devices, OS, printers, peripherals, MS Office and bespoke applications and user connectivityWork closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA'sAssign or escalate issues to the appropriate team/third party for assistance when requiredWe are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive "can do" attitude and good analytical, problem solving and communication skills. This is an excellent opportunity with real opportunity to advance your knowledge and progress your career within an expanding organisation who encourage career progression and development.Excellent benefits including free on site car parking (please note this role is office based and not remote). For consideration and a quick turnaround please apply today or contact Vincent at Connected IT.

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