Service Desk Analyst - Inside IR35


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

20th December 2021

Location

Greater Manchester

Salary/Rate

n/a

Salary Notes

n/a

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

You will be responsible for providing 1st line, service desk support for users via phone, email and the portal. This will be onside initially with some potential to work from home at a later stage.

Candidates will need to have previous experience working within a helpdesk or service desk environment, responding to tickets and user queries raised over the phone or via email and closing off in accordance with SLAs.

You will need to have a good knowledge of 1st line troubleshooting on the Microsoft Office Suite, Windows, Active Directory etc including re-setting passwords and updating permissions.

Previous knowledge of call logging systems e.g. sunrise, heat, remedy etc and updating users within agreed SLAs.

Strong written and verbal communication skills are essential in addition to excellent customer service.

Work will be on a flexible shift rota covering 6:00am-9:00pm 37.5 hours per week

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

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