Complaint Handler
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Complaint Handler
Remote based / Reigate
3 months with the view to extend
£225 per day via umbrella
My client are looking to recruit a Complaint Handler on an initial 3 month contract which will potentially be extended to 6 months. Previous complaint or dispute handling and investigation experience within a regulated, financial services environment is essential.
This is a customer focused team, and you will be responsible for investigating and resolving complaints across the business in line with processes and the FCA handbook.
Key Skills:Must have an excellent and recent working knowledge of the FCA handbook, DISP rules, FOS role.Excellent stakeholder management skills.Excellent communication skills, particularly with complaint responses. You will be required to speak to complainants.Excellent communication skills required, both written and verbal.