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Account Director

Premium Job From Planit Testing
Recruiter: Planit Testing
Listed on: 16th December 2021
Location: England
Type: Permanent

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POSITION SUMMARY Trusted customer relationships are in our DNA at Planit, and the role of the Account Director is a vital position to maintain and grow the relationships of some of our most important long-term customers. Reporting to their General Manager, the Account Director is a standout, experienced professional with strong sales acumen and a strategic growth mindset. The Account Director has a natural superpower of building and maintaining customer relationships, is empathetic, and an excellent listener. They are constantly looking for problems to solve, are proactive, and work with the extended team to drive customer-centric outcomes. They are a pro at developing extensive executive and senior management relationships in customer organisations, leading to being viewed as a "trusted advisor." www.planittesting.com/Join-Our-Team Planit is an equal employment opportunity employer. NO AGENCIES PLEASE PRIMARY OBJECTIVES The five primary objectives of the Account Director role are to: 1. Make the number

  • Consistently make the number (month and quarter)
  • You have a proven track record of target achievement working with a diverse portfolio of accounts across different industries
  • Building Strategic Value in your accounts across the entire Planit product and services portfolio

2. Grow your pipeline

  • Identifying and building new relationships within your accounts with key stakeholders with budget and decision-making authority, by aligning to the problems and needs relevant to them

3. Plan and Know your business

  • You create, lead, and execute a deep multi-year growth plan that is updated weekly individually, and monthly with the broader account team
  • You have a highly structured approach to business needs discovery
  • Leveraging the broader Planit team to increase stakeholder engagement and deeper understanding of customer needs.

4. Forecast Accuracy

  • Commitment to forecast predictability and accuracy

5. Advocate for Planit Be an advocate for Planit and NRI within your accounts to share Planit's values

  • Share the wins, stories, and achievements with an active social media presence (e.g., LinkedIn)
  • Continuously focus and maintain customer satisfaction, as measured independently by Planit's via a CSAT rating system

It is also expected that Account Directors would support objectives outside the primary objectives to support the business via the line manager. PLANIT VALUES As a Planit employee, you are committed to continual learning of and the adoption of Planit's values: Quality Quality defines everything we do. It relates to our people, products and practices. For our clients, we help them enhance customer experience and gain a competitive edge by embedding superior quality in their solutions and delivery. Innovation Through continuous improvement and constant innovation, we are able to find ever improved solutions to our clients' challenges, securing our position at the forefront of our field and sustaining our accelerated growth path. Passion Passion binds us and drives us to continuously grow, improve and reach greater heights. Our passion is clearly reflected in the pride we take in our work and our drive to advance ourselves, our clients and our industry. Collaboration We believe that two minds are better than one. Through internal and external collaboration, we are able to spark ideas and creative solutions that uplift the way we service our employees, Further to this you are required to display and model the following behaviours:

  • Equal Opportunity
  • Respect
  • High level of customer and employee engagement and experience
  • Continuous Improvement approach
  • Innovation
  • Collaborative workplace

KEY ATTRIBUTES

  • You care. You have a passion for helping your customers solve their problems, and take pride in it
  • You are dependable and have a strong sales acumen - pipeline, reporting and contract negotiation
  • You can create, lead, and execute a deep multi-year account plan
  • Exceptional communication skills both written and presenting
  • You have experience in engaging with senior business executives
  • You can whiteboard like a pro
  • You have a highly structured approach to business needs discovery
  • You are a team player (no lone hero's here please)
  • You have demonstrable experience to meet the position summary across a range of Industry sectors with a focus on provision of IT solutions and services
  • You have an existing relationship portfolio that can be leveraged to expand opportunities