Head of Salesforce Service Cloud

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Our client is a well reknown consultancy, and platinum partner with Salesforce. They are at the forefront of business change and digital transformation. There are several Package and reward will be as expected for such a prestigious role. Working with such a client is definitely a strong route to progression in your career as this client is highly esteemed within industry. Key skills and experience:You will be well-known and repsected in the Salesforce ecosystem at exec level.Experience developing winning proposals, leading bid submissions, and presenting pitches by demonstrating how your solution achieves the customer visionExcellent verbal and written communications skills; excellent presentation and facilitation skills; experience influencing C-level stakeholders with technical and non-technical backgroundsYou will be a natural leader and people developerIndustry experience in service solution deliverySignificant experience in architecting Service Cloud capabilities and solutionsExperience of multi-vendor solutions including call centre management and CTI, workforce management, field service scheduling (Salesforce Field Service and other vendors) etc.Solid understanding of the technology market in areas such as Case Management, Call Centre Management and CTI Integration, service process and automation, Digital Experience Platforms, Personalisation, E-commerce, Sales, Service and the applications of emerging technologies in the market in order to identify complementary and competitive solutions to Salesforce Service CloudExperience in implementing architectural governance and patterns, and experience proactively managing issues and risks throughout the delivery lifecycleExperience in creating winning offers built around the Salesforce Service Cloud platform and wider Salesforce technology landscape ideally across several sectors, including solution definition, estimating and key betsStrong relationships within the Salesforce ecosystem, including partners, vendors and expertsExperience in complex integration and associated best practices within Enterprise Architecture, ideally with experience/certification in one or more architecture methodologies If you are interested in this exciting opportunity, kindly do apply & contact me on:

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