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Fully Remote - Manager of Systems and Information Technology

Premium Job From Nigel Frank International
Recruiter: Nigel Frank International
Listed on: 7th December 2021
Location: Fairfax County
Salary/Rate: £73,815 - £77,916
Type: Permanent
Start Date: ASAP

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Manager, Information Systems & Technology

The Manager of Information Systems & Technology is responsible for leading the IT/IS function within the company which includes supervising IT/IS staff, managing IT/IS projects, managing IT/IS operations, supporting existing systems/applications and developing new technical solutions as required.

Role and Responsibilities

  • Implement and maintain information systems and software programs for the company including:
  • Gathering and analyzing the current and future system needs/requirements by collaborating with key stakeholders
  • Leading the selection of new software systems and/or software modules based on the previously identified needs/requirements
  • Leading the subsequent implementation of the selected systems and/or software modules
  • Manage all active IT/IS department projects which includes periodic status reporting
  • Administer the various Business Support Systems (BSS) and Operational Support Systems (OSS) as necessary including Microsoft O365, NetSuite ERP and Atlassian Jira (to name a few)
  • Oversee contractors or consultants that provide services to the IT/IS department
  • Coordinate and lead the process of performing BSS/OSS system/application upgrades as required/necessary
  • Manage the IT/IS department budget and continually review/assess the cost effectiveness and necessity regarding all the systems/applications comprising said budget
  • Standardize & purchase all IT equipment related to supporting the company employees
  • Manage the day-to-day operations of the company IT/IS service/help desk
  • Develop and implement IT policies and best practices guidelines for the company
  • Engage and oversee third-party vendors to execute independent security assessments, such as penetration testing and program assessments
  • Develop and oversee security awareness initiatives, including phishing exercises, training, and other outreach
  • Work closely with executive leader to establish clear goals and KPI metrics for the IT/IS department. This includes facilitating and fostering internal feedback to improve the performance of the IT/IS department

Subject Matter:

  • Microsoft Office 365 administration
  • NetSuite ERP administration which includes knowledge of SuiteScripts/Workflows
  • AAA methodologies including Active Directory, LDAP, etc.
  • Virtualization Technologies
  • Mobile Device Management Technologies
  • Data back-up solutions

Required:

  • 2+ years of experience Managing an Information Technology and/or Systems Technology (IT/IS) group
  • Bachelor of Science degree in Computer Science, Information Technology, or equivalent industry experience
  • Must have previous experience as a NetSuite ERP administrator
  • Must have demonstrated proficiency in various operating systems including Mac OS X, Windows 10, Unix (or Unix variants) and/or Linux
  • Flexible schedule is required to include: nights and weekends as needed to perform maintenance activities
  • Excellent organizational, verbal, written communication, and interpersonal skills with a high degree of attention to detail
  • Above average problem-solving and critical thinking skills
  • As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all time

Desired:

Previous experience working in the Telecommunications industry as an Information Technology and/or Information Systems professional Preferred location is REMOTE