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Fully Remote - Manager of Systems and Information Technology

Premium Job From Nigel Frank International
Recruiter: Nigel Frank International
Listed on: 7th December 2021
Location: Fairfax County
Salary/Rate: £73,815 - £77,916
Type: Permanent
Start Date: ASAP

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Manager, Information Systems & Technology

The Manager of Information Systems & Technology is responsible for leading the IT/IS function within the company which includes supervising IT/IS staff, managing IT/IS projects, managing IT/IS operations, supporting existing systems/applications and developing new technical solutions as required.

Role and Responsibilities

  • Implement and maintain information systems and software programs for the company including:
  • Gathering and analyzing the current and future system needs/requirements by collaborating with key stakeholders
  • Leading the selection of new software systems and/or software modules based on the previously identified needs/requirements
  • Leading the subsequent implementation of the selected systems and/or software modules
  • Manage all active IT/IS department projects which includes periodic status reporting
  • Administer the various Business Support Systems (BSS) and Operational Support Systems (OSS) as necessary including Microsoft O365, NetSuite ERP and Atlassian Jira (to name a few)
  • Oversee contractors or consultants that provide services to the IT/IS department
  • Coordinate and lead the process of performing BSS/OSS system/application upgrades as required/necessary
  • Manage the IT/IS department budget and continually review/assess the cost effectiveness and necessity regarding all the systems/applications comprising said budget
  • Standardize & purchase all IT equipment related to supporting the company employees
  • Manage the day-to-day operations of the company IT/IS service/help desk
  • Develop and implement IT policies and best practices guidelines for the company
  • Engage and oversee third-party vendors to execute independent security assessments, such as penetration testing and program assessments
  • Develop and oversee security awareness initiatives, including phishing exercises, training, and other outreach
  • Work closely with executive leader to establish clear goals and KPI metrics for the IT/IS department. This includes facilitating and fostering internal feedback to improve the performance of the IT/IS department

Subject Matter:

  • Microsoft Office 365 administration
  • NetSuite ERP administration which includes knowledge of SuiteScripts/Workflows
  • AAA methodologies including Active Directory, LDAP, etc.
  • Virtualization Technologies
  • Mobile Device Management Technologies
  • Data back-up solutions


  • 2+ years of experience Managing an Information Technology and/or Systems Technology (IT/IS) group
  • Bachelor of Science degree in Computer Science, Information Technology, or equivalent industry experience
  • Must have previous experience as a NetSuite ERP administrator
  • Must have demonstrated proficiency in various operating systems including Mac OS X, Windows 10, Unix (or Unix variants) and/or Linux
  • Flexible schedule is required to include: nights and weekends as needed to perform maintenance activities
  • Excellent organizational, verbal, written communication, and interpersonal skills with a high degree of attention to detail
  • Above average problem-solving and critical thinking skills
  • As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all time


Previous experience working in the Telecommunications industry as an Information Technology and/or Information Systems professional Preferred location is REMOTE