Junior Application Support Analyst

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Introduction

Gazprom Marketing & Trading (GM&T) is a subsidiary of the Gazprom group - the world's largest gas producer and one of the world's largest energy companies. Headquartered in London, GM&T operates to provide Gazprom group with a global marketing reach, round the clock operational coverage and excellent customer service. Established in 1999, GM&T has grown from a single office in London into a truly global organisation, with around 1000 employees worldwide. With offices in Europe, Asia and the USA, GM&T trades energy commodities including gas, power, oil, LPG, helium, emissions, LNG and FX and operates a retail business, trading as Gazprom Energy.

Our culture is defined by our people. Through living our values every day, we continue to create a culture that enables us all to succeed. We work as one team with our customers, our parent company and each other in order to understand each other's needs. With an unstoppable passion for excellence, growth and learning, we're committed to creating an environment that fosters the development of knowledge, skills and experience, so that our people can thrive and prosper in their careers with us. We believe that we have the best team in the industry which makes us a trusted partner across international capital and energy markets. Our diverse employee base, with a wealth of expertise, knowledge and experience makes GM&T a truly exciting place to work. We encourage new ideas and initiatives as innovative thinking is central to how we do business. Most importantly, we are a growing and developing business where inspired individuals can make a difference and help shape our future.

Role Objectives

The role of a Junior Back Office Application Support Analyst is:

To support, monitor, maintain and operate all Middle and Back office Production applications at GM&T

Responsible for providing high quality operational and technical application support to internal business functions

Duties & Responsibilities

Responsible for daily morning and evening checks for all the critical applications and providing a status summary report for the IT Operations Team

Build and maintain day-to-day working relationships with the business community to maintain and improve the services offered by the support function.

Service request fulfilment including clarifying requirements with business and completion on relevant applications.

Effectively manage production incidents, taking complete ownership towards the closure of the incident. Ensuring regular updates are provided for issues and liaising with the relevant support teams to ensure minimal downtime/disruption.

Contribute to the execution of core team processes e.g. Change Management, Problem Management, Month End, Quarterly Application Audits, Application Server patching and cyclical application restarts

Identifying underlying issues, providing short-term workaround/fix while liaising with development teams on long-term fixes.

Deploy application code on all the production and pre-production environments across the various GM&T applications based on the release schedule. This includes managing all the business communications and post release environment availability.

Contribute to the team knowledge management repository across our suite of applications ensuring all the operational, application support handover and process documents are maintained up to date.

Skills & Competencies

Mandatory:

Ability to deliver and understand the importance of customer service excellence, face to face, over email and by telephone

Excellent Interpersonal and relationship building skills

Strong troubleshooting and analytical skills

Ability to follow defined to processes to complete tasks

Ability to prioritise to meet strict service level agreements

Ability to work autonomously

Punctual

Dedicated / Driven

Adaptable

Analytical