Technical specialist VMWare

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We're Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçta?. We're made up of 79,000 passionate people, call 1,302 stores home and operate in 10 countries. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world!

This role sits in the Enterprise Platforms (EP) team, within Infrastructure Services.In this role you will be encouraged to resolve sophisticated technical service issues, perform general support, delivery and development activities against a variety of Technical Services that fall under the EP teams.

This role is a predominately Operational role, with an expected 60/40 operational to delivery workload split. Key Technical Services: VMware, vCenter, vSphere, ESXi, vRops, Power CLi, Zerto, xClarity, StorMagic, Veritas Cluster Services, Microsoft Windows Clustering, Microsoft Server Operating Systems - Windows Server /2008r2/2012/2016/2019 alongside integration, configuration and tuning of these across the technical service portfolio.

Providing complex 3rd-line technical issue root cause analysis and remediation across the Enterprise Platform portfolio of Tech Services, engaging product vendors as required

Delivering service key to the Enterprise Platform's Core critical metrics (SLA, Aged Incident and off-shore volume targets)

Supporting our "shift left" initiatives:

Authoring/ maintaining technical service documentation including Design, DR, SOPs and Work Instructions

Running handover sessions with off-shore, near-shore and on-site teams to up-skill/ reduce mean-time to resolution for user issues

Engaging customers and key partners for feedback

Establishing improvement plans and feeding-back on progress on an ongoing basis, measuring the success of related outcomes

Driving consistency across all locations through definition and implementation of group standards and processes

Seeking operational efficiencies/service improvement initiatives both internally and with third-parties

Credibly communicating challenges, plans and progress, at senior management level

Enabling successful delivery of new services in-line with the EP Portfolio

Assessing/reviewing and chipping in to new Technical Service design

Working with vendors and the Infrastructure Design team on what the future/ "good" looks like

Ensuring compliance and tackling for "evergreen" services in relation to security

Previous experience working in a 3rd-line technical support role, recognised as "SME" for relevant Technical Services relating to the role.

"Technologist" mentality - awareness of vendor product roadmaps, general industry challenges and an ability to translate these into a plan to develop services

Demonstrable reactive and flexible approach to Service Improvement

Experience working within an "Enterprise" scale organisation with a globally disparate user-base

Relevant experience working with managed service providers and third parties

"Technologist" mindset - awareness of vendor roadmaps, Kingfisher roadmaps, business challenges and an ability to translate these into a plan to develop services

Kingfisher Values & Behaviours:

Excellence (Drives Performance & Continuous Improvement, Customer Centric, Problem Solving, Judgement & Decision Making)

Humility (Ensures Best Talent)

Together (Team Working & Collaboration, Communication/Influence, Resilience & Managing Ambiguity, Engaging & Inspiring)

Curiosity (Innovation with the customer in mind)

Simplicity (Leading & Managing Change)