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We are working with a global fintech within payment services who are expanding rapidly and looking for a 1st line support engineer to join the team. In this role, you will be providing front line telephone product/solution and general customer support directly to clients, resolving customer queries and promoting excellent customer service both internally and externally. You will report to the Customer Support Team Leader on the Merchant Help desk.
The Customer Support team consists of a bustling merchant help desk providing the link between their client base and other internal teams and is the first point of contact for their customers. This will also be based on a shift rota which is as follows:
In this role, you will operate on a 45 hour per week contract. The shifts will be solely overnight on a rotational basis from 20:00 - 08:00.
The shifts patterns will be 20:00 - 04:00, 00:00 - 08:00. These may be subject to change.
24/7 Helpdesk Agent (1st Line), Kent will be responsible for:
24/7 Helpdesk Agent (1st Line), Kent will ideally have:
24/7 Helpdesk Agent (1st Line), Kent will receive: