UX/UI Design Lead

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Avantia is a fast-paced, private equity owned business. We provide home insurance directly to online consumers and are the number one brand in complex home insurance in the UK.

Our vision is to deliver the world's most intelligent property insurance. We are making great strides in achieving this by developing a rating engine and machine learning platform that rapidly adapts to new data sources, enabling risk and retail price optimization. We have the richest collection of home insurance claim and quote data in the market and combined with our machine learning algorithms, our performance improves daily, enabling us to put even more blue sky between us and the competition.

Our Culture

As the saying goes, we're small but perfectly formed, in that we're a diverse group of industry professionals, technologists, data scientists and customer champions. We each bring our individual expertise, an appetite for innovation and a shared ambition to do something extraordinary. And, although each week brings new challenges, every week we work as a team to meet them.

Most companies think their culture is great, however at Avantia, we have the numbers to back this up. Each year, we participate in the Great Place to Work© Survey, an external survey that benchmarks our culture against our peers, and in 2020 we were ranked the 11th Best Workplace in the medium sized company category. In 2021, we have exceeded our 2020 scores and are now in the top 5, with 98% of our staff agreeing Avantia is a great place to work.

If the pandemic has taught us one thing, it's the value of trusting our staff. We believe in hiring great people and giving them the creative freedom to decide how best to work for us. We have newly kitted out offices in New Malden that are available for our staff to come together, which we feel is an important part of how we work, but we also recognise that some staff work best remotely, so we want to give you the freedom to find the right balance.

Interested? Read on to find out more about joining our team...

Joining the Customer Strategy team

The Customer Strategy team is newly formed and sits in the wider Customer & Marketing team. We are a small team, laser focused on improving customer experience and outcomes across the entire Avantia estate. We have already led the development and deployment of highly impactful solutions and have a mandate to champion the customer throughout all areas of the business.

We are a group of intellectually curious individuals, passionate about building propositions that our customers truly appreciate and recommend to their friends and family. As a small team, each role is pivotal to our success and we all have a direct part to play in growth of the business.

Key Responsibilities

End-to-end design of market leading solutions that enhance the customer experience as well as increase business efficiency (journey mapping, high fidelity UX/UI designs, wireframes, interactive prototypes & usability testing).

Deliver solutions to the development team that are easy to understand, well documented, and are deployed as per your original design brief.

Own user/customer flows across the business, regularly consulting with stakeholders to ensure i) areas of friction are identified and understood, and ii) initiatives to improve customer experience are scoped and prioritised.

Establish and maintain a consistent visual design and language across all business touchpoints.

Develop a deep understanding of our customers through regular customer insight initiatives, prototype testing, and holding internal/external workshops.

Requirements

Extensive experience working as a UX/UI designer and adopting best practices in developing digital solutions.

Previous B2C service design experience, working closely with product owners, business analysts and developers in an agile environment.

Experience in using tools such as Adobe XD or Figma for handing designs over to development teams.

Be able to simplify complex problems down to achievable, elegant solutions and clearly relay those to stakeholders.

Be well-versed in modern customer research methods and have a passion for delivering market-leading customer experiences.

Intuitive understanding of customer needs and, where appropriate, not afraid to complement data-driven decision making with ‘gut feeling'.

Experience working in the insurance industry is not essential, but the ideal candidate will likely be from a fintech, insuretech or consumer-centric tech business.

Knowledge of HTML and CSS beneficial.

We will expect to see a portfolio that demonstrates your thought processes and passion for design.

Benefits

We think we have a great company culture and welcome new team members with open arms. We also offer an attractive range of benefits, including:

Flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance.

Opportunities to focus on your professional growth, we want you to develop and build your long-term career with us.

The opportunity to work alongside brilliant people, because this isn't something that every organisation can offer!

On top of that, we also offer all the standard stuff, like:

25 days' holiday

Life insurance

Annual discretionary bonus scheme

Discounted home insurance for you, your friends and your family

Pension contribution

Retail discounts

Free fruit and really good coffee

In-house wellbeing programme and portal

Have we captured your imagination? If so, we'd love to hear from you!

Avantia Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Therefore applications are welcome from anyone who meets the above knowledge, skills and experience criteria and has the right to work in the UK.

Your data will be maintained in line with our ‘recruitment data privacy policy' found on our Avantia website.